HARKIRAN KAUR
Brampton,ON
Summary
Dynamic and results-driven professional with proven success at Kochar Infotech Pvt Ltd, excelling in customer service and call handling. Recognized for achieving top performance metrics and fostering client relationships. Proficient in CRM software and detail-oriented, ensuring accuracy in data management and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Call Center Executive
Kochar Infotech Pvt Ltd
04.2022 - 11.2024
- Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
- Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
- Excelled in handling escalated calls.
- Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
Data Entry Clerk
Alfa Electronics
11.2019 - 03.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
MBA - Financial And Management Analytics
International Business University
Toronto, ONMasters Of Commerce - Commerce
SSSS College of Commerce For Women
Amritsar 08.2019
Skills
- CRM software
- Language proficiency
- Script adherence
- Call handling
- Call monitoring
- Customer service
- Attention to detail
- Multitasking
- Computer skills
Languages
English
Full Professional
Availability
Part time
Timeline
Call Center Executive
Kochar Infotech Pvt Ltd
04.2022 - 11.2024
Data Entry Clerk
Alfa Electronics
11.2019 - 03.2022
MBA - Financial And Management Analytics
International Business University
Masters Of Commerce - Commerce
SSSS College of Commerce For Women
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