Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parth Bhatt

Toronto,CA

Summary

Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.

Overview

6
6
years of professional experience

Work History

Call Center Executive

Shaw Communications
12.2022 - 10.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
  • Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Demonstrated exceptional product knowledge and sales techniques


Call Center Sales Representative

Rapid RTC
11.2020 - 08.2022
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Elevated customer satisfaction by 20% through expert management of chat and phone inquiries
  • Analyzed customer feedback to improve chat scripts, reducing response time by 30%
  • Surpassed sales targets by 15% through effective communication and product knowledge
  • Pioneered a customer follow-up strategy, enhancing brand loyalty and repeat business.


Call Center Representative

24/7 Intouch
02.2018 - 03.2020
  • Strong understanding of technical products and services, with the ability to effectively communicate technical concepts to non-technical customers
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and establish long-term relationships with clients

Education

Diploma in Sales & Marketing -

Red River College
Winnipeg, CA

Skills

  • Negotiation
  • Data Analysis
  • Market Analysis
  • Customer Relationship Management
  • Sales Strategy
  • Product Knowledge
  • Sales Efficiency
  • CRM Software

Languages

English
Native or Bilingual

Timeline

Call Center Executive

Shaw Communications
12.2022 - 10.2023

Call Center Sales Representative

Rapid RTC
11.2020 - 08.2022

Call Center Representative

24/7 Intouch
02.2018 - 03.2020

Diploma in Sales & Marketing -

Red River College

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Parth Bhatt