Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Auto Service Advisor
Fiest Enterprises Ltd.
Edmonton, AB
07.2017 - Current
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Read and followed technical documentation to complete accurate repairs.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Machine Operator
Nanak Mechanical Engineers
Mombasa, Kenya
03.2015 - 10.2015
Updated daily production logs and informed management of production incidents or non-conformance issues.
Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
Analyzed and inspected operating units such as towers, storage tanks and other units to check operation.
Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.