Kyla Ruchotzke
Terrace,BC
Summary
Auto advisor with a proven track record of enhancing customer satisfaction and streamlining operations. Skilled in parts ordering and fostering strong client relationships, excel in multitasking and organizational efficiency. Achieved consistent customer trust through effective communication and technical automotive knowledge, significantly improving service delivery and operational productivity. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. I have experience and training in auto parts and back parts. I am relocating to Terrace Sept. 1/2024, looking to obtain full time employment.
Overview
12
12
years of professional experience
Work History
Auto Service Advisor
Canadian Tire, Store 611
Calgary , A.B.
07.2016 - 08.2024
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Trained new hires on company policies, procedures, and software systems, ensuring efficient integration into the team environment.
- Reduced errors in repair orders by implementing a thorough review process before submission to technicians.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
- Handled high-volume phone calls professionally while managing multiple priorities simultaneously.
- Prioritized daily tasks effectively, maintaining excellent time management skills under pressure to meet deadlines consistently.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases, titles and sales.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked back parts consisting of out sourcing auto parts, quoting jobs and ordering of parts.
Bartender/Restaurant Server
Pazzers Saskatchewan Pub
05.2012 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Caledonia Secondary School
Terrace, BC06.2003
Skills
- Strong customer service
- Service writing
- Parts Ordering
- Appointment Scheduling
- Warranty processing
- Strong Work Ethic
- Attention to Detail
- Multitasking and Organization
- Handling Customer Complaints
- Quality Control
- Documentation And Reporting
- Complaint resolution
- Hardworking and Dedicated
- Team Player
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Effective Communication
- Organizational Skills
Languages
English
Additional Information
Ayaz Lalani, Auto Service Manager @ Canadian tire, store 611. Calgary A.B. - 403-903-4122. Tina Loyer, Auto service Supervisor @ Canadian Tire, store 611. Calgary A.B. 403-456-6428 ext. 1. Della sinclair, produce manager at Co-op, Calgary A.B. 587-703-6634
Timeline
Auto Service Advisor
Canadian Tire, Store 611
07.2016 - 08.2024
Bartender/Restaurant Server
Pazzers Saskatchewan Pub
05.2012 - 03.2016
High School Diploma -
Caledonia Secondary School
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