Harjot Kaur
Summary
Dedicated Office Administration (Health) graduate with an Associate of Arts degree and customer service experience, seeking a Medical Office Assistant position in a healthcare clinic. Skilled in patient support, scheduling, billing, and administrative tasks in fast-paced environments. Completed Office Administration – Health Core with knowledge of healthcare office procedures and administrative support. Recently started volunteering with Interior Health to gain practical experience in a healthcare setting. Motivated to contribute to a healthcare team while continuing to grow professionally in the administrative and clinical support field.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Home Support Worker
At Private home
Vernon
11.2024 - Current
- Assisted clients with daily living activities and personal care tasks.
- Administered medication according to prescribed schedules and instructions.
- Maintained a clean and safe environment in the client's living space.
- Documented daily care activities and any changes in client condition accurately.
- Engaged in leisure activities with clients such as reading books together or playing board games.
- Assisted with personal hygiene tasks such as toileting, showering and bathing, shaving and oral hygiene.
- Followed care plan and directions to administer medications.
Front End Customer Service Manager
Walmart supercentre
VERNON
11.2023 - Current
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Managed daily front-end and customer service desk operations.
- Assisted customers with inquiries, complaints, and service needs.
- Handled returns, exchanges, and refund transactions accurately.
- Trained and guided new associates on customer service standards.
- Handled opening and closing duties, including cash setup, balancing tills, and securing operations.
Education
Associate of Arts -
Okanagan College
Vernon, BC 09.2023 - 04.2025
Office Administration-Health Course -
National Educational Institute
Ludhiana, Punjab 08.2021 - 07.2022
Skills
- Patient reception and front desk support
- Appointment scheduling and confirmation
- Telephone handling and message relay
- Medical billing and administrative support
- Data entry and electronic record management
- Filing, sorting, and maintaining confidential records
- Ordering and managing office/medical supplies
- Processing payments and billing charges
- Strong customer service in healthcare environments
- Microsoft Word, Excel, Outlook
- Data entry and office documentation
- Electronic medical records (EMR – basic knowledge)
- Email, scheduling, and administrative systems
Certification
- First Aid and CPR Certificate
- Class 5 driving license
- Food safe
Timeline
Home Support Worker
At Private home
11.2024 - Current
Front End Customer Service Manager
Walmart supercentre
11.2023 - Current
Associate of Arts -
Okanagan College
09.2023 - 04.2025
Office Administration-Health Course -
National Educational Institute
08.2021 - 07.2022