Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Harjot Aujla

Brampton,Canada

Summary

Resourceful IT professional with 2 years of Field Service Technician experience at Compucom—expert in hardware/software troubleshooting, installations, and exceptional customer support. Proven ability to resolve technical issues efficiently and elevate end-user satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Service Technician

CompuCom
05.2023 - Current
  • “Performed on-site technical support for ~50 client visits weekly, resolving 90% of issues on first contact.”
  • “Installed and configured hardware/software for 100+ workstations, reducing deployment time by 20%.”
  • “Documented and tracked support cases via ticketing system, improving resolution consistency and end-user satisfaction by 15%.”
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Warehouse Associate

Amazon
09.2019 - 09.2020
  • Followed strict protocols for inventory control, demonstrating precision and accountability under fast-paced conditions.
  • Resolved common inventory or scanning system issues independently, escalating system failures promptly.
  • Collaborated with cross-functional teams to meet daily productivity targets and improve workflow efficiency.
  • Adapted quickly to new tech tools and warehouse processes, contributing to training of new associates

Education

Computer Systems Technician -

Humber College
Toronto, ON
04.2022

Electrical Techniques - undefined

Humber College
Toronto, ON
04.2019

Skills

  • Customer service
  • Time management
  • Communication skills
  • Computer literacy
  • Technical support

Certification

CompTIA A+ - Acquired 2023

CCNA - Currently working toward it

Timeline

Field Service Technician

CompuCom
05.2023 - Current

Warehouse Associate

Amazon
09.2019 - 09.2020

Electrical Techniques - undefined

Humber College

Computer Systems Technician -

Humber College

Similar Profiles

CREATE PROFILE
Harjot Aujla