Henry Has
Long Beach
Summary
To obtain a position where I can utilize my knowledge and experience to benefit mutual growth and success within the company.
Overview
11
11
years of professional experience
Work History
FIELD SERVICE TECHNICIAN
SOUTHWEST TOYOTA LIFT
11.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Tire Lube Express/ Service Writer
WALMART
02.2020 - 11.2021
- Great communication skills, the ability to solve problems, a willingness to work as part of a team, the ability to listen to and follow instructions, excellent practical skills, the ability to concentrate for long period of time, and an excellent knowledge of motor technology.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Warehouse Lead 1st Shift
Fry's Electronics
02.2018 - 03.2020
- Team Lead responsible for safety and labor division of 12 team members
- Training and onboarding process for new hires
- Warehouse design and layout management
- Preventive Maintenance on tools and equipment
- Inventory Control/Management
- Material Handling
- Returned Goods Inspection
- Data Entry/Documentation Review
- Cycle Count/Quantity Reconciliation
- Flex between other duties as needed to eliminate downtime and waste.
Audio/Video Sales Rep
Fry's Electronics
07.2017 - 02.2018
- Maintain knowledge of all audio/video product features and specifications
- Advise customers on general technical questions
- Product Delivery and Installation as needed
- Provide in-person product demonstrations
- Provide customer quotes and handle payments/purchase orders.
Warehouse Coordinater
Wal-Mart
03.2013 - 05.2017
- Inventory Control/Management
- Shipping/Receiving
- Loading/Unloading
- Ensure proper workflow and eliminate bottle necks
- Customer Service
- Merchandising
- Operate/maintenance, forklift (certified)
- Operate/maintenance, electric pallet jack (certified)
- Operate/maintenance, walking stacker (certified).
Education
High School Diploma -
Conservation Corps Of Long Beach Gateway Cities Charter High School
Long Beach, CA07.2020
Skills
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Cost Estimates
- Customer Service
- Technical knowledge
- Customer service expertise
- Effective writing
- Record preparation
- Automotive industry experience
- Strong Organization
- Processing warranties
- Communicating with clients
- Product and service knowledge
- Appointment Scheduling
- Warranty processing
- Coordinating schedules
- Managing status reports
- Teamwork and Collaboration
- Customer Relations
- Data Management
- Computer Skills
- Product Knowledge
- Customer Retention Strategies
- Promotional support
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Calm Under Pressure
- Problem Resolution
- Microsoft Office
- Data Entry
- Work Prioritization
- Issue and Complaint Resolution
- Money handling abilities
- Quality Control
- Order Fulfillment
- Sales and Upselling
- Product Sales
- Order Processing
- Following scripts
Skillset
- Extensive warehouse experience
- Electrical Schematics and Installation Certified
- OHSA Certified (Forklift, Clamp, Electronic Pallet Jack, Cherry Picker)
- Responsible/Accountable on daily duties
- Exceptional leadership skills
- Good Documentation Practices
- Good Manufacturing Practices
- Fast learner
- Always on time
- Ability to lift over 60 lbs
- Detail oriented
- Microsoft Office (outlook, word, excel, teams)
- Flexible schedule
- Ability to adapt and flex between different tasks as needed
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
FIELD SERVICE TECHNICIAN
SOUTHWEST TOYOTA LIFT
11.2021 - Current
Tire Lube Express/ Service Writer
WALMART
02.2020 - 11.2021
Warehouse Lead 1st Shift
Fry's Electronics
02.2018 - 03.2020
Audio/Video Sales Rep
Fry's Electronics
07.2017 - 02.2018
Warehouse Coordinater
Wal-Mart
03.2013 - 05.2017
High School Diploma -
Conservation Corps Of Long Beach Gateway Cities Charter High School
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