Harjodh Singh
Markham,Canada
Summary
Customer-focused professional with 6+ years of high-volume call centre, financial services, and client support experience. Skilled in resolving customer concerns, explaining financial products, and maintaining accuracy in regulated environments. Recognized for professionalism, empathy, and exceeding performance metrics.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Lead Qualifier
EnergyPal
01.2023 - Current
- Qualify potential solar candidates by assessing credit score, utility usage, and shading using Google Maps.
- Overcome objections by providing persuasive insights into solar benefits and EnergyPal’s offerings vs. competitors.
- Educate prospects on cost savings and environmental benefits of solar to generate interest.
- Set up virtual or in-home appointments or warm transfer leads to advisors for closing.
- Handle 500+ outbound calls daily from third-party generated leads across the USA.
Mortgage Agent
Matrix Mortgage Global
01.2021 - 01.2023
- Purchased and contacted mortgage leads to assess client financing needs.
- Matched clients with suitable lenders, including banks, alternative lenders, and private financing.
- Conducted product research and comparisons to ensure the best fit for each client.
- Managed lead pipelines through CRM, maintaining consistent follow-up via email, SMS, and voicemail.
Collection Agent
Bill Gosling Outsourcing
01.2019 - 01.2021
- Managed delinquent vehicle loan accounts, providing payment solutions and extensions.
- Handled 150+ calls daily, including inbound inquiries.
- Processed over $20,000 in monthly collections and maintained top-tier performance rankings.
- Trained new employees on systems including Defi, Flex, TCN, AllTrac, and BillMatrix.
- Solved and processed 60+ delinquent accounts and 20+ payment extensions monthly.
Education
Centennial College - Accounting Major
Centennial College
Scarborough01.2019
High School Diploma - undefined
Markham District High School
01.2012
Skills
- Customer Service
- Call Centre Operations
- Problem Resolution
- Compliance & Confidentiality
- High-Volume Inbound/Outbound Calls
- CRM Systems
- Active Listening
- Time Management
- Accuracy & Attention to Detail
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Lead Qualifier
EnergyPal
01.2023 - Current
Mortgage Agent
Matrix Mortgage Global
01.2021 - 01.2023
Collection Agent
Bill Gosling Outsourcing
01.2019 - 01.2021
High School Diploma - undefined
Markham District High School
Centennial College - Accounting Major
Centennial College