Summary
Overview
Work History
Education
Skills
Timeline
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Karla Sanchez

Lakeside

Summary

Ambitious and Responsible worker eager to begin a position where I can utilize my organization and skills to grow with a company , find a job I enjoy coming to everyday , as well as gain new skills and experience.

Overview

12
12
years of professional experience

Work History

Lead qualifier

Semper Solaris Construction
10.2019 - Current
  • Audited call center calls/ Voicemails
  • Sent leads to the call center
  • Directed calls to correct departments (Service, Call center appointment setters , Technical support , Customer Service ,
  • Moved out spam calls.


Dispatcher/Scheduling Coordinator

Semper Solaris
10.2019 - Current
  • I communicate with customers to confirm all appointments for the following day typically over 80-100 calls for 10 Branches (Arizona, Tampa, Texas, Bakersfield, Fresno, Inland Empire, Los Angeles, Orange County, Sacramento, and San Diego) to ensure customer is aware of their appointment.
  • I process cancellations, and also reschedule appointments as needed
  • I Audit customers accounts as I go making sure all information is correct for our Consultants
  • I also assist with the consultants schedule, I make sure their driving routes to their appointments are all within a reasonable drive time
  • Utilized software tools and scheduling-specific platforms to effectively manage appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Cross Trained new employees .

Jewelry Consultant/ Sales

Zales
01.2013 - 01.2016


  • Handled the repair Orders , performed Jewelry inspections, cleanings, and watch sizing
  • Worked as a team with my coworkers to meet our store Quotas and sales goals
  • Inventory ,cash handling, register, and also provided excellent customer service.
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.

Education

El Capitan High School
Lakeside, CA

Skills

  • Organized
  • Learns Quickly
  • Multi-tasking
  • Data Entry
  • Excellent communication skills
  • Customer service
  • Self sufficient
  • Bilingual
  • Team player
  • Works well alone
  • Works well in group
  • Reliable
  • Hardworking
  • Detail oriented

Timeline

Lead qualifier

Semper Solaris Construction
10.2019 - Current

Dispatcher/Scheduling Coordinator

Semper Solaris
10.2019 - Current

Jewelry Consultant/ Sales

Zales
01.2013 - 01.2016

El Capitan High School

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Karla Sanchez