Harjit Pal Singh
Customer Service Representative
Calgary,AB
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Punjab College Of Engineering
08.2016 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
CUSTOMER SERVICE EXECUTIVE
Jobabet Staffing Solutions
03.2010 - 07.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Jalandhar, Punjab
Punjab School Education Board 05.1995 - 05.1996
Skills
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Punjab College Of Engineering
08.2016 - Current
CUSTOMER SERVICE EXECUTIVE
Jobabet Staffing Solutions
03.2010 - 07.2015
High School Diploma -
Jalandhar, Punjab
05.1995 - 05.1996
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