Haritha Gantalagari
Mississauga,ON
Summary
Experienced Team Lead/Escalation Support Specialist/Subject Matter Expert skilled in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Established and maintained strong business relationships with key clients, including Google Maps, while effectively addressing their concerns in a composed and timely manner. Proficient in project management, I possess the ability to identify, plan, and execute prioritized initiatives that drive organizational transformation. With advanced strategic planning and decision-making skills, I have successfully led multiple projects with minimal supervision. Aspiring to further expand my knowledge and skills, I aim to excel as a capable operations management leader, leveraging my potential to achieve organizational objectives and pursue continuous professional growth
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Team-Lead/Subject Matter Expert
Cognizant
8 2018 - 1 2022
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Developed and executed plans to monitor standard process adherence
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Developed standard operating procedures and documented workflows for current and future process steps
- Worked closely with human resources to support employee management and organizational planning
- Offered one-on-one support for team members and managers to drive continuous improvement.
Senior Process Executive
Cognizant
02.2016 - 11.2017
- Determined change management needs and defined behaviors for effective program management
- Developed systematic methodology for communicating results to team and facilitating feedback and response
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Senior Analyst
Global Logic
02.2012 - 09.2014
- Mapped processes to holistically examine business flow and identify improvement opportunities
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
- Validated results and performed quality assurance to assess accuracy of data
- Helped improve operations by showing clear connection between current policies and business results
- Identified and resolved problems through root cause analysis and research
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Education
Post Graduate Certificate - Human Resource Business Management
Algoma University
Brampton, ON 01.2022 - 08.2024
B.TECH - COMPUTER SCIENCE & ENGINEERING
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
India 09.2002 - 03.2006
Skills
Team Building and Management
undefinedCertification
Data Considerations in Analytics
Accomplishments
- Collaborated with different teams to simplify and provide apt resolution for Data queries on Google Maps.
- Led a team of 10 individuals in managing Legal/Government requests globally to ensure the data quality and accuracy for COVID Testing/Vaccination Centers during the pandemic, completing the task within a three-month timeframe.
- Recognized as Employee of 2021 for outstanding performance and team contributions.
- Achieved good results by effectively analyzing and creating strategies that reduce risks, which is crucial to the process.
- Created a highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Post Graduate Certificate - Human Resource Business Management
Algoma University
01.2022 - 08.2024
Senior Process Executive
Cognizant
02.2016 - 11.2017
Senior Analyst
Global Logic
02.2012 - 09.2014
B.TECH - COMPUTER SCIENCE & ENGINEERING
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
09.2002 - 03.2006
Team-Lead/Subject Matter Expert
Cognizant
8 2018 - 1 2022