Haritha Gantalagari

Experienced Team Lead/Escalation Support Specialist/Subject Matter Expert skilled in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Established and maintained strong business relationships with key clients, including Google Maps, while effectively addressing their concerns in a composed and timely manner. Proficient in project management, I possess the ability to identify, plan, and execute prioritized initiatives that drive organizational transformation. With advanced strategic planning and decision-making skills, I have successfully led multiple projects with minimal supervision. Aspiring to further expand my knowledge and skills, I aim to excel as a capable operations management leader, leveraging my potential to achieve organizational objectives and pursue continuous professional growth

• Collaborated with different teams to simplify and provide apt resolution for Data queries on Google Maps.
• Led a team of 10 individuals in managing Legal/Government requests globally to ensure the data quality and accuracy for COVID Testing/Vaccination Centers during the pandemic, completing the task within a three-month timeframe.
• Recognized as Employee of 2021 for outstanding performance and team contributions.
• Achieved good results by effectively analyzing and creating strategies that reduce risks, which is crucial to the process.
• Created a highly effective new program that significantly impacted efficiency and improved operations.