Summary
Overview
Work History
Education
Skills
Availability
Awards
Languages
Timeline
Generic

Haritha Balasooriya

Scarborough,ON

Summary

A highly motivated and ambitious individuals eagerly seeking an opportunity, where one can learn to deal with day-to-day situations and challenges in the work environment and contribute through interpersonal skills and experience. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.

Overview

14
14
years of professional experience

Work History

System Support Specialist

Codex Holdings (Pvt) Ltd
01.2021 - 09.2023
  • Point of Sales software system installation, update and configuration.
  • Skilled in training staff on POS system usage and troubleshooting procedures.
  • Developed and maintained comprehensive software project documentations.
  • Handled a high volume of inbound calls from customers regarding inquiries, issues and product information.
  • Monitored hardware, software and peripheral performance against organizational expectations.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.

CCTV and Security System Support Specialist

IRIS Security Solutions (Pvt) Ltd
01.2021 - 09.2023
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Experience in the installation and configuration of CCTV cameras, video recorders, and biometric access control systems.

Channel Manager

Bedsdo France
06.2019 - 12.2021
  • Contact guests before their arrival to inquire about any specific preferences or special requests.
  • Address and resolve any issues or complaints raised by guest promptly and professionally.

Warehouse Manager

IS Distributors (Pvt) Ltd.
01.2017 - 04.2019
  • Products and stock updating, Barcoding and Labeling.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Inventory Manager

Pick and Pack United Kingdom
06.2016 - 12.2018
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Food and Beverage General Helper

Cargills Food City
06.2016 - 12.2018
  • Kept work areas clean and organized.
  • Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
  • Assisted equipment operators in alignment, movement and adjustment of equipment and materials.

Driver

Uber, Pickme, Uber Eats
09.2015 - 04.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Front House Officer

Kottu Lounge Gampaha
04.2015 - 05.2016
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Focusing on loyalty customers and providing best services.
  • Ensuring successful event execution.
  • Managing cleaning and maintain the restraint’s interior.
  • As a cashier handling cash and giving change

Sales, Marketing & IT Officer

Kiyo Eco Export
04.2011 - 02.2015
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Assisted in dry vegetable packing during peak seasons, maintaining a high level of accuracy and efficiency
  • Collaborated with team members to meet tight deadlines, ensuring timely delivery of paced product to clients.

Cashier and Customer Service Officer

LB Finance PLC
03.2010 - 04.2011
  • Built relationships with customers to encourage repeat business.
  • Counting and verifying the accuracy of cash transactions.

Education

Higher Diploma in Information Technology - Computer And Information Systems

Sri Lanka Institute of Information Technology
01.2015

GCE Advanced Level Examination -

Bandaranayke College Gampaha
01.2010

Skills

  • Communication Skills: Friendly interact easily others and become a friend
  • Teamwork: Excellent team player and willing to collaborate with people of different backgrounds
  • Reliability: Punctual person who meets the deadline on time
  • Organized: Excellent planning skills and multitasking when needed
  • Hardworking: Work with passion and dedication
  • Quick Learner: Learn new things quickly and easily
  • Helpdesk Administration
  • Root Cause Analysis
  • Support Services
  • Network Configuration

Availability

  • Monday - Anytime (Overnight as well)
  • Tuesday- Anytime (Overnight as well)
  • Wednesday- Anytime (Overnight as well),
  • Thursday- Anytime (Overnight as well)
  • Friday- Anytime (Overnight as well)
  • Saturday & Sunday - Anytime (Overnight as well)

Awards

Best Customer Relationship Officer Award Gampaha Region.

Languages

English
Professional Working

Timeline

System Support Specialist

Codex Holdings (Pvt) Ltd
01.2021 - 09.2023

CCTV and Security System Support Specialist

IRIS Security Solutions (Pvt) Ltd
01.2021 - 09.2023

Channel Manager

Bedsdo France
06.2019 - 12.2021

Warehouse Manager

IS Distributors (Pvt) Ltd.
01.2017 - 04.2019

Inventory Manager

Pick and Pack United Kingdom
06.2016 - 12.2018

Food and Beverage General Helper

Cargills Food City
06.2016 - 12.2018

Driver

Uber, Pickme, Uber Eats
09.2015 - 04.2018

Front House Officer

Kottu Lounge Gampaha
04.2015 - 05.2016

Sales, Marketing & IT Officer

Kiyo Eco Export
04.2011 - 02.2015

Cashier and Customer Service Officer

LB Finance PLC
03.2010 - 04.2011

Higher Diploma in Information Technology - Computer And Information Systems

Sri Lanka Institute of Information Technology

GCE Advanced Level Examination -

Bandaranayke College Gampaha

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Haritha Balasooriya