Summary
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Manpreet Singh Virdi

The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs

Summary

Looking forward to an opportunity in an atmosphere where I can make a difference, and not just be another payroll figure, with an ambitious pace and desire to scale the peaks of professional excellence.

Work History

CONCENTRIX INDIA PVT. LTD

Debt Recovery Agent
11.2021 - 03.2022

Job overview

  • DEBT RECOVERY AGENT
  • Use scripted conversation prompts to convey current account information and obtain payments
  • Work in call center environment handling manual and automatically dialed outbound calls
  • Resolve customer complaints via phone, email, or social media
  • Locate customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Advise customers regarding alternative actions and strategies for debt repayment
  • Achieve performance goals on a consistent basis
  • Delivering exceptional customer service on collection calls calmly and professionally
  • Maintained a call quality score of 95% during the service period.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

Education

University of Winnipeg

Perusing bachelor's from Applied Computer Science

Navrachana international school

Complete business management certification course (Udemy

University Overview

GPA: 8.5

Skills

  • SKILLS & ABILITIES
  • Communication skills:
  • Friendly, interact easily with others and become friend
  • Teamwork: Excellent team player and willing to collaborate with people of different
  • Backgrounds
  • Reliability: Punctual person who meets the deadline on time
  • Organized: excellent planning skills and multitasking when needed
  • Quick learner: learn and adapt new things quickly and easily
  • Excellent Communication
  • Planning and Coordination
Availability
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Timeline

Debt Recovery Agent

CONCENTRIX INDIA PVT. LTD
11.2021 - 03.2022

University of Winnipeg

Perusing bachelor's from Applied Computer Science

Navrachana international school

Complete business management certification course (Udemy
Manpreet Singh Virdi