Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harish Thatichetla

Montreal,QC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Manager

Dominos
12.2022 - Current
  • Managed daily operations to ensure smooth service delivery and customer satisfaction.
  • Trained and mentored new staff on company policies and procedures.
  • Coordinated inventory management to maintain stock levels and reduce waste.

DevOps Engineer

Vineti
06.2021 - 10.2022
  • Managed cloud infrastructure to ensure system reliability and performance.
  • Automated deployment processes using CI/CD tools for efficient software delivery.
  • Collaborated with development teams to troubleshoot and resolve application issues.
  • Monitored system performance and implemented proactive maintenance measures.
  • Maintained version control systems such as GitLab for all software development projects.

Customer Service Representative

BetUS
Montreal, Quebec
01.2021 - 04.2021
  • Assisted customers with inquiries through phone calls.
  • Resolved customer issues by analyzing account details and transaction histories.
  • Educated clients on betting procedures and platform features for better user experience.
  • Maintained knowledge of gaming regulations to provide accurate information to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

PGDP - Business Analytics

MCIT
Montreal, QC
10.2018 - 11.2020

Bachelor in Technology - Electronic Engineering

GITAM
Visakhapatnam , Andhra Pradesh
01.2011 - 06.2015

Skills

  • Operations management
  • Inventory control
  • Staff training
  • Customer relationship management

Timeline

Assistant Manager

Dominos
12.2022 - Current

DevOps Engineer

Vineti
06.2021 - 10.2022

Customer Service Representative

BetUS
01.2021 - 04.2021

PGDP - Business Analytics

MCIT
10.2018 - 11.2020

Bachelor in Technology - Electronic Engineering

GITAM
01.2011 - 06.2015
Harish Thatichetla