HARINI GAJAWEERA
Kamloops
Summary
Dedicated customer service professional with over 8 years of experience in banking and financial services. Proven ability to deliver exceptional client experiences, build lasting relationships, and enhance customer satisfaction. Skilled in handling financial transactions, resolving client concerns, and promoting banking products. Adept at adapting to new environments and leveraging transferable skills to thrive in diverse roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Worker
Aramark Canada Ltd
08.2023 - Current
- Provided exceptional service in a high-volume setting, demonstrating adaptability and problem-solving skills.
- Handled customer interactions professionally, enhancing customer satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a clean and organized workspace.
Food Service Worker
Tim Hortons
01.2023 - Current
- Delivered high-quality customer service in a fast-paced environment, handling transactions and resolving customer inquiries efficiently.
- Developed strong communication and teamwork skills, ensuring a seamless customer experience.
- Maintained cash registers and POS systems, ensuring accurate financial transactions.
Priority Banking Relationship Officer
Seylan Bank PLC
04.2022 - 12.2022
- Delivered outstanding customer service to high-value clients, identifying their needs and recommending tailored financial solutions.
- Built and maintained strong client relationships through regular meetings, leading to increased customer retention and business growth.
- Utilized CRM systems to track customer interactions, generate reports, and manage service pipelines efficiently.
- Organized customer engagement events to strengthen brand loyalty and identify revenue opportunities.
- Collaborated with internal departments to ensure seamless service delivery and customer satisfaction.
Banking Officer
Seylan Bank PLC
06.2015 - 04.2022
- Assisted customers with a wide range of banking services, including account management, deposits, withdrawals, and credit applications.
- Provided financial guidance to customers, promoting banking products such as loans, credit cards, and investment plans.
- Strengthened fraud prevention by implementing effective security strategies and verifying customer transactions.
- Managed teller counter operations, ensuring accuracy and efficiency in daily transactions.
- Supported business growth by identifying customer needs and cross-selling relevant banking products.
Education
MBA - Business Administration
University of The West of Scotland
09.2024
Post-Graduate Diploma - Marketing
Thompson Rivers University
Kamloops, BC12.2024
Bachelor of Business Administration (BBA) -
Heriot-Watt University
09.2017
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
09.2022
Skills
- Customer relationship management
- Cash Handling & Financial Transactions
- Sales & Cross-Selling Techniques
- Conflict Resolution & Problem-Solving
- Strong Communication & Interpersonal Skills
- Banking Operations & Account Management
- Microsoft Office & POS Systems
- Fraud Prevention & Risk Management
- Client Needs Assessment & Advisory Services
Languages
English
Full Professional
Certification
Certificate in Microsoft Office Applications, Londontec City Campus (October 2011)- Sri Lanka
Additional Information
- Open to entry-level banking roles, including Customer Service Representative, Banking Advisor, and Financial Services Associate.
- Actively expanding professional network in the Canadian banking sector.
Timeline
Food Service Worker
Aramark Canada Ltd
08.2023 - Current
Food Service Worker
Tim Hortons
01.2023 - Current
Priority Banking Relationship Officer
Seylan Bank PLC
04.2022 - 12.2022
Banking Officer
Seylan Bank PLC
06.2015 - 04.2022
Post-Graduate Diploma - Marketing
Thompson Rivers University
Bachelor of Business Administration (BBA) -
Heriot-Watt University
Diploma in Banking & Finance -
Institute of Bankers of Sri Lanka
MBA - Business Administration
University of The West of Scotland
Similar Profiles
Carrie RightonCarrie Righton
0perations Manager at Aramark Canada Ltd0perations Manager at Aramark Canada Ltd
Megyn CoughlanMegyn Coughlan
Shift Supervisor / Assistant Manager at ARAMARK Canada - Stonebridge Golf ClubShift Supervisor / Assistant Manager at ARAMARK Canada - Stonebridge Golf Club
Sabrina MonikaSabrina Monika
Food Service Worker at ARAMARK CANADAFood Service Worker at ARAMARK CANADA