Hardeep Kaur
London,ON
Summary
Ability to be empathetic, patient and consistent with customers by providing same level of service. Very adaptive to the changing situations and different customers. Experience working with people from diverse population, fluent communicating in English, Hindi, Punjabi. Maintaining right balance between providing good customer service and required work ethics to be followed. Good experience working with the management and being supportive to the management. Aptitude to work under pressure, handle uncertainly and adapt to change. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
DependableIT
Hamilton, ON
08.2023 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Shift Supervisor
Tim Hortons
Stratford, PE
04.2021 - 04.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Front Counter Customer Service Representative
Tim Hortons
Ancaster, ON
06.2019 - 01.2021
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bank Teller
HDFC Bank
Mohali, India
08.2017 - 04.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing timely and relevant information.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
- Collaborated with team members to resolve complex customer issues promptly.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Diploma - General Business
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2020
Skills
- Effective Communication
- Speech Clarity
- Problem Assessment
- Customer Relationship Management
- Teamwork and collaboration
- Multitasking
- Creative thinking
- Task prioritization
- Goal-oriented mindset
Certification
Investment Funds Institute of Canada (IFIC)- Canadian Investment Funds Course Certificate (CIFC)
Timeline
Call Center Sales Representative
DependableIT
08.2023 - 09.2024
Customer Service Shift Supervisor
Tim Hortons
04.2021 - 04.2023
Front Counter Customer Service Representative
Tim Hortons
06.2019 - 01.2021
Bank Teller
HDFC Bank
08.2017 - 04.2018
Diploma - General Business
Mohawk College of Applied Arts And Technology