ERIKA ASHTON
Toronto,ON
Summary
Dependable and adaptable professional with over 7 years of experience in customer service, account management, sales, and administrative roles. Known for building strong client relationships and delivering exceptional service in fast-paced environments. Proven track record in enhancing client satisfaction through effective communication and problem-solving skills. Actively seeking full-time opportunities in customer-centric, administrative, or healthcare roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
NOVACRM / REMAX MILLENIUM
Vaughan, Ontario
11.2024 - Current
- Generated daily leads meeting or exceeding quotas.
- Detailed features and benefits of software to Canadian realtors.
- Performed accurate and efficient data entry tasks.
- Coordinated collaboration sessions with colleagues.
- Boosted revenue through effective strategies.
- Drafted emails containing promotional offers or other relevant information directed at specific segments of customers identified via the CRM database.
Account Manager
InsightxMedia
Remote, ON
09.2024 - 12.2024
- Build and maintain strong client relationships, ensuring satisfaction and loyalty
- Coordinate with internal teams to deliver projects on time and within scope
- Provide strategic recommendations based on client needs and feedback
- Performed data entry activities using Microsoft tools.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Call Center
Ontario Energy Rebates
07.2024 - 09.2024
- Delivered product information to potential clients in a high-volume call center
- Resolved client concerns and provided ongoing support
- Participated in training to stay updated on product knowledge
Receptionist
Chrysler
02.2024 - 04.2024
- Greeted and assisted customers, managing incoming calls efficiently
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Administrative Assistant
Simplify Supply Chain Solutions
Remote, ON
09.2019 - 04.2024
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided timely updates to customers regarding their orders or requests.
- Prepared daily work and run schedules.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Executed administrative tasks including filing, database updates, and document preparation.
Personal Support Worker
Home Instead
12.2021 - 03.2022
- Provided personal care and companionship for elderly clients.
- Assisted clients with daily activities while ensuring a safe environment.
- Organized paperwork related to patient treatments and maintained accurate records.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
Hostess & Server
State&Main
06.2017 - 02.2018
- Served guests meals and beverages
- Streamlined communication between kitchen and servers
- Guided guests to designated dining areas
Education
Pre-Service Firefighting -
Seneca College
01.2023
Diploma -
Iroquois Ridge HighSchool
Oakville, ON06.2019
Skills
- CRM software
- Call center customer service
- Presentation skills
- Marketing strategies
- Point-of-sale system
- Effective communication
- Administrative support
- Microsoft tools
- Database search and data entry skills
- Complaint resolution
- Problem-solving
- Hospitality and accommodation
- Computer literacy
Certification
- First Aid/CPR
- Fire Ground Operation Training
- Advanced Emergency Medical Responder
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Call Center Sales Representative
NOVACRM / REMAX MILLENIUM
11.2024 - Current
Account Manager
InsightxMedia
09.2024 - 12.2024
Call Center
Ontario Energy Rebates
07.2024 - 09.2024
Receptionist
Chrysler
02.2024 - 04.2024
Personal Support Worker
Home Instead
12.2021 - 03.2022
Administrative Assistant
Simplify Supply Chain Solutions
09.2019 - 04.2024
Hostess & Server
State&Main
06.2017 - 02.2018
Pre-Service Firefighting -
Seneca College
Diploma -
Iroquois Ridge HighSchool
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