Hardeep Kaur
Thunder Bay,ON
Summary
Dynamic professional with a proven track record at A&W in operational policy development and employee training. Expert in project management and regulatory compliance, I fostered a motivating environment that boosted team morale and productivity. Committed to delivering exceptional customer service while ensuring workflow efficiency and accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
A&W
Thunder Bay, Ontario
09.2023 - Current
- Developed and implemented operational policies to enhance workflow efficiency and accuracy.
- Conducted weekly meetings to review project deadlines and upcoming tasks with team members.
- Monitored employee productivity, delivering constructive feedback and coaching for improvement.
- Fostered a motivating work environment, resulting in increased team morale.
- Audited legal documents to ensure compliance with established policies and procedures.
- Tracked project progress, providing timely feedback to staff members for continuous improvement.
Customer Service Executive
Koacher info tech
Amritsar, Punjab
03.2022 - 05.2023
- Consulted with customers regarding needs and addressed concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Explained benefits and advantages of different product and service offerings to customers.
Receptionist
Tech india info tech
Amritsar, Punjab
02.2021 - 03.2022
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Coordinated pick-up and delivery of express mail services.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted with special projects assigned by management when required.
Education
Post Graduate Diploma - Information Technology
Loyalist College of Applied Arts And Technology
Toronto, ON04-2024
Skills
- Operational policy development
- Project management
- Employee training
- Performance monitoring
- Regulatory compliance
- Customer service
- Time management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Certification
- Food handler certificate
Timeline
Supervisor
A&W
09.2023 - Current
Customer Service Executive
Koacher info tech
03.2022 - 05.2023
Receptionist
Tech india info tech
02.2021 - 03.2022
Post Graduate Diploma - Information Technology
Loyalist College of Applied Arts And Technology
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