Hardeep Kaur
ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
DependableIT
Hamilton, ON
08.2023 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Shift Supervisor
Tim Hortons
Stratford, PE
04.2021 - 04.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Front Counter Customer Service Representative
Tim Hortons
Ancaster, ON
11.2019 - 01.2021
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Cashier and Team Member
Osmow's Shawarma
Burlington, ON
09.2018 - 10.2019
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Diploma - General Business
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2020
Skills
- Effective Communication
- Problem Assessment
- Customer Relationship Management
- Teamwork and collaboration
- Multitasking
- Goal-oriented mindset
- Adaptability
- Data analysis
- Curiosity
- Client centricity
Name & Contact
Certification
Investment Funds Institute of Canada (IFIC)- Canadian Investment Funds Course Certificate (CIFC)
Timeline
Call Center Sales Representative
DependableIT
08.2023 - 09.2024
Customer Service Shift Supervisor
Tim Hortons
04.2021 - 04.2023
Front Counter Customer Service Representative
Tim Hortons
11.2019 - 01.2021
Customer Service Cashier and Team Member
Osmow's Shawarma
09.2018 - 10.2019
Diploma - General Business
Mohawk College of Applied Arts And Technology