Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager

Hardeep Pooni

Surrey,BC

Summary

Dynamic manager with a proven track record at Boston Pizza, enhancing customer satisfaction and driving team engagement. Skilled in strategic planning and customer relationship management, I successfully controlled costs and improved marketing initiatives, fostering a collaborative culture that boosted employee productivity and business profitability.

Overview

1
1
Certification

Work History

Manager

Boston Pizza
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.

Education

Web Design Program - Web Development

St.Clair Windsor
Windsor, ON
06.2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Strategic planning
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Policy implementation
  • Lead generation
  • Safety procedures
  • Coaching and mentoring

Languages

English
Professional Working

Certification

Management Development Program

Occupational First Aid

Serving it right Certificate

Food Safe

Timeline

Manager

Boston Pizza

Web Design Program - Web Development

St.Clair Windsor

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