Harbir Bhatti
Hamilton,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Dispatcher
American Truckline
09.2007 - Current
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Ensured compliance with local, Province, and federal regulations related to emergency communications.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Scheduled and organized delivery routes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Monitored vehicle locations to coordinate timely arrivals.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
Self-Employed
SHJ Cleaning Services
02.2007 - Current
- Demonstrated adaptability, handling various types of properties, including offices, and commercial spaces.
- Organized and used industrial cleaning products following strict safety procedures.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Removed trash, debris and other waste materials from premises.
- Developed and implemented comprehensive cleaning plan for entire building.
- Collaborated with team members to complete large-scale projects within tight timeframes.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Continuously improved personal skills by participating in industry workshops and staying current on new products, techniques, and trends.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Expanded clientele through effective networking and promotion of company services.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Dispatcher
Trillion Transport Ltd.
08.2020 - 08.2022
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked and monitored vehicle performance and maintenance.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
High School Diploma -
Adult Education Centre Mississauga Secondary School
Mississauga, ON08.2011
Skills
- Dispatch software
- Maintaining call metrics
- Communication Management
- Quality Control
- Prioritizing calls
- Workload Management
- Incident Reporting
- Updating logs
- Customer Service
- Cost Determination
- Routing orders
- Self-Directed
- Attention to Detail
- Multitasking
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Dispatcher
Trillion Transport Ltd.
08.2020 - 08.2022
Dispatcher
American Truckline
09.2007 - Current
Self-Employed
SHJ Cleaning Services
02.2007 - Current
High School Diploma -
Adult Education Centre Mississauga Secondary School
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