Dedicated Customer Service Representative, Kitchen Helper, Dispatcher, and Office Admin with strong leadership and problem-solving skills. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Highly organized and proactive with a great knowledge of scheduling tasks, changing routes, driving safety, and prioritizing concerns.
Assisted dispatchers in answering phone calls, emails and other inquiries.
Organized and maintained filing systems for documents related to the dispatch office.
Created daily logs of dispatched vehicles and personnel. Entered data into computer systems to track dispatched items.
Provided customer service support to clients seeking assistance with transportation services.
Maintained records of vehicle maintenance schedules and fuel usage.
Monitored radio communications between drivers, supervisors and dispatchers.
Updated driver profiles with current contact information and certifications.
Prepared documents for shipment including labeling packages according to destination requirements.
Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
Responded to customer messages in regards to delivery issues.
Provided customers contacting call center with exceptional service and support.
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Prepared daily work and run schedules.
Addressed questions, problems or requests for service or equipment.
Arranged for repairs to restore service and schedules.
Advised personnel about accidents, weather conditions or other hazards.
First and CPR
Security License
Dispatch Training