Harbinder Kaur

• Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by a RHP

• Assisted the resident with personal care and hygiene and activities of daily living

• Observed and reported on changes in residents/clients condition to supervisor

• Escalated medical emergencies to supervisor or emergency medical services as appropriate

• Planed and prepared nutritious meals as required

• Demonstrated understanding of resident/client needs and maximize abilities

• Provided cognitive, social, emotional, and psychological support to the resident/client/family

• Maintained resident/client information confidentiality

• Monitor at risk patients by direct observation in or outside the patient room

• Assisted with tray set-up and feeding of patients as directed by a RHP, opening packages, making patient comfortable, feeding when necessary and documenting food consumption

• Prepare and serve coffee and tea drinks that meet quality standards

• Properly Food handling and maintaining all equipment

• Respond to orders, questions, concerns, and complaints in a polite and efficient manner

• Accurately handle cash and credit card payments, following appropriate cash-handling procedures

• Serve customers quickly and efficiently

• Demonstrate a thorough understanding of all the menu offerings

• Observe relevant health and safety standards

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information.

• Answered product and service questions, suggesting other offerings to attract potential customers.

• Handled closing and opening duties, and ensured space was tidy and ready for business each day.

• Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.

• Checked and balanced daily sales report.

• Received, revised and arranged store goods

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.