Harbhajan Singh
Kelowna
Summary
Versatile and dynamic, with a proven track record at Mission Abroad Consultants in enhancing customer satisfaction and resolving issues efficiently. Excelled in team collaboration and complaint handling, demonstrating flexibility and a hardworking ethos. Gained valuable hands-on experience and skills in communication and heavy lifting as a Plumber's Assistant at Helpindoor Plumbers.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Mission Abroad Consultants
12.2023 - 01.2025
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Plumber's Assistant
Helpindoor Plumbers
11.2022 - 12.2023
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Organized and moved materials from truck to job site to support project requirements.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Education
National Trade - Plumber (NSQF) Level 3
Ludhiana Private ITI
Ludhiana- Chandigarh Highway07.2024
Skills
- Team collaboration
- Complaint handling
- Communication skills
- Flexibility
- Heavy lifting
- Hardworking
Languages
English
Full Professional
Timeline
Customer Service Executive
Mission Abroad Consultants
12.2023 - 01.2025
Plumber's Assistant
Helpindoor Plumbers
11.2022 - 12.2023
National Trade - Plumber (NSQF) Level 3
Ludhiana Private ITI
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