Hannia Zelaya
Los Angeles
Summary
Aspiring healthcare professional with a strong background in customer service and a commitment to enhancing patient experiences, seeking to leverage my skills on becoming a Radiology Technologist to enhance patient care and support diagnostic imaging processes.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Ramada Plaza by Wyndham West Hollywood
West Hollywood
04.2025 - Current
- Greeted and assisted guests, ensuring a welcoming environment and addressing inquiries with professionalism.
- Managed check-in and check-out processes, demonstrating attention to detail and efficiency.
- Collaborated with various teams to resolve guest issues promptly, enhancing overall satisfaction.
- Provided information about hotel services, showcasing strong communication skills relevant to patient care.
- Developed skills in managing sensitive information and maintaining accurate records, applicable to healthcare settings.
Assistant Site Coordinator
ISANA Himalia Central 1 Campus
Los Angeles
08.2023 - 04.2025
- Site leader working closely with the Site Coordinator to provide high quality programming for the site’s Expanded Learning program.
- Expanded Learning program. Backs-up the Site Coordinator in several diverse areas in an Expanded Learning program environment, and is a main point of contact for all stakeholders – students and parents, staff, school personnel, and others.
Program Leader
ISANA Himalia Central 1 Campus
Los Angeles
05.2022 - 06.2023
- Responsible for organizing, supervisors with planning and implementing the program for students, complying with site policies and procedures, working in a team environment, developing engaging lesson plans, supervising students, and creating a welcoming environment.
Education
Bachelor of Science - Hospitality Administration and Management
California State University Long Beach
Long Beach, CA05-2026
Associate of Arts - Liberal Arts and Sciences
Santa Monica College
Santa Monica, CA01.2024
Skills
- Bilingual (Spanish and English),
- Strong communication and interpersonal skills, with experience in patient interaction
- Excellent organizational and multitasking abilities in fast-paced environments
- Proficient in Microsoft Office Suite and familiar with healthcare management software
- Basic Life Support (BLS) certified
- Problem-solving skills
Timeline
Front Desk Agent
Ramada Plaza by Wyndham West Hollywood
04.2025 - Current
Assistant Site Coordinator
ISANA Himalia Central 1 Campus
08.2023 - 04.2025
Program Leader
ISANA Himalia Central 1 Campus
05.2022 - 06.2023
Bachelor of Science - Hospitality Administration and Management
California State University Long Beach
Associate of Arts - Liberal Arts and Sciences
Santa Monica College