Summary
Overview
Work History
Education
Skills
Timeline
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Jelani Rosales

San Diego

Summary

Dedicated front desk agent with a proven track record in effective communication and customer relationship management. Skilled in cash handling and reservation management, committed to delivering exceptional guest experiences.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Casetta Management
San Diego
07.2023 - Current
  • Greeted guests warmly and efficiently upon arrival at the hotel.
  • Managed room reservations using property management software for accurate bookings.
  • Assisted guests with check-in and check-out procedures to ensure smooth transitions.
  • Responded to guest inquiries and resolved issues promptly and professionally.
  • Coordinated housekeeping requests to maintain room readiness for incoming guests.
  • Processed payments and handled cash transactions with precision and care.
  • Maintained front desk area cleanliness and organized documentation for easy access.
  • Collaborated with team members to enhance guest experiences through effective communication.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.

Host

Charles and Dinorah
San Diego
07.2023 - 03.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservations efficiently, optimizing table assignments.
  • Coordinated with servers to facilitate smooth dining service.
  • Handled guest inquiries, providing accurate information and assistance.
  • Monitored dining area for cleanliness and setup readiness.
  • Managed reservations using OpenTable software system.

Administrative Assistant

Baby's First Ultrasound
San Diego
06.2015 - 03.2023
  • Managed appointment scheduling for ultrasound sessions and ensured timely confirmations.
  • Assisted patients with check-in procedures and collected necessary documentation.
  • Coordinated office supplies inventory and maintained stock levels for smooth operations.
  • Prepared ultrasound equipment and ensured readiness for daily procedures and appointments.
  • Developed standard operating procedures to enhance office workflow efficiency and consistency.
  • Trained new administrative staff on office protocols and patient interaction best practices.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

Pharmacy Tech - Pharmacy

San Diego State University
San Diego, CA
06-2020

High School Diploma -

Scripps Ranch High School
San Diego, CA
06-2009

Skills

  • Property management software
  • Reservation management
  • Cash handling
  • Guest check-in
  • Front desk operations
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Oral and written communication
  • Hospitality service expertise
  • Bilingual proficiency in Spanish and English
  • Working under pressure
  • Conflict resolution

Timeline

Front Desk Agent

Casetta Management
07.2023 - Current

Host

Charles and Dinorah
07.2023 - 03.2024

Administrative Assistant

Baby's First Ultrasound
06.2015 - 03.2023

Pharmacy Tech - Pharmacy

San Diego State University

High School Diploma -

Scripps Ranch High School

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Jelani Rosales