Hannah Whalen
Markham,ON
Summary
Dynamic and customer-focused hospitality professional with a track record of delivering exceptional service in bustling dining establishments. Proficient in providing attentive and personalized service to guests, adept at multitasking in high- pressure environments, and skilled in fostering positive interactions. Possesses a strong work ethic and a commitment to exceeding customer expectations. Eager to contribute energy, enthusiasm, and strong communication skills to a serving role in a restaurant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Hostess
Il Postino
03.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
Sales Associate
Roots
11.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Hostess/Support Staff
Montana's BBQ And Bar
04.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled and packaged take out and delivery orders.
Camp Counsellor
Camp Green Acres
07.2021 - 08.2021
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bill Crothers Secondary School
06.2023
Skills
- Time Management
- Organization
- Collaboration
- Initiative
Certification
Smart Serve Certification
References
- Alessandro Caroti, Manager At Il Postino, ac@ilpostinorestaurant.com
- Elana Apter, Manager At Roots, (647) 296-9332, smstore465@roots.com
Timeline
Server/Hostess
Il Postino
03.2023 - 08.2023
Sales Associate
Roots
11.2022 - 02.2023
Hostess/Support Staff
Montana's BBQ And Bar
04.2022 - 11.2022
Camp Counsellor
Camp Green Acres
07.2021 - 08.2021
Bill Crothers Secondary School