Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaela Donaldson

Fairfield

Summary

Responsible Server that's adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

5
5
years of professional experience

Work History

Server/hostess

high/low
Oceanside
02.2024 - 03.2025
  • Took orders from customers accurately and in a timely manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • I greeted customers, handed out menus, answered questions, and recommended specials to increase profits.
  • Maintained a positive attitude and friendly interactions with guests.
  • Multitasked and balanced multiple tables at once.
  • Effectively memorized menu items to provide guests with the best suggestions.

Firewings

server/runner
Sacramento
04.2022 - 08.2023
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Informed customers of daily specials and menu changes.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Greeted guests in a friendly and welcoming manner.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Hostess and Cashier

chicken and waffles
Sacramento
08.2020 - 01.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted in preparing the restaurant for opening and closing shifts.

Education

Biomedical Sciences

Solano Community College
Fairfield, CA
08-2027

Skills

  • Customer service
  • Team collaboration
  • Critical thinking
  • Effective communication
  • Time management
  • Tip management
  • High volume dining
  • Task prioritization
  • Suggestive selling
  • Menu memorization
  • Price memorization
  • Multiple order management
  • Cleaning and sanitizing
  • Payment processing
  • Food and beverage pairings
  • Effective customer upselling
  • Guest seating management
  • multi tasking

Languages

English
Professional
asl
Limited

Timeline

Server/hostess

high/low
02.2024 - 03.2025

Firewings

server/runner
04.2022 - 08.2023

Hostess and Cashier

chicken and waffles
08.2020 - 01.2021

Biomedical Sciences

Solano Community College

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Jaela Donaldson