Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Villalobos

Corona

Summary

Driven and collaborative individual with strong background in client services, bringing generosity, patience, and empathy to every interaction. Skilled in building and maintaining client relationships, ensuring satisfaction through attentive listening and persuasive communication. Adept at navigating complex client needs and delivering tailored solutions, fostering trust and long-term loyalty. Committed to creating supportive and cooperative environment, leveraging exceptional interpersonal skills to enhance team dynamics and client experiences.

Overview

5
5
years of professional experience

Work History

Client Services Coordinator

Resillion LLC
05.2022 - 06.2025
  • Ensured compliance with company policies while handling sensitive customer information securely and confidentially.
  • Managed the resolution process for escalated customer issues in a timely manner.
  • Prepared weekly performance reports outlining key metrics achieved during the week such as average response time or issue resolution rate.
  • Actively participated in brainstorming sessions aimed at improving existing processes related to client services operations.
  • Utilized software such as Salesforce to track customer service metrics, trends, complaints, resolutions and feedback.

QC Operator

2G Digital
12.2020 - 05.2022
  • Monitored production processes and identified any discrepancies or areas for improvement.
  • Collaborated with engineering teams to develop solutions for complex problems related to product quality assurance.
  • Worked in Da Vinci Resolve, Teams and Apple tech
  • Quality check video and audio files for any technical discrepancy

Education

High School Diploma -

Chino Hills High School
05.2019

Journalism

Orange Coast College
Costa Mesa, CA
05-2028

Skills

  • Customer service focus
  • Multitasking proficiency
  • Client relationship building
  • Strong organization
  • Time management
  • Proficient in Adobe Lightroom & Capture One
  • Scheduling and coordinating

Timeline

Client Services Coordinator

Resillion LLC
05.2022 - 06.2025

QC Operator

2G Digital
12.2020 - 05.2022

High School Diploma -

Chino Hills High School

Journalism

Orange Coast College
Hannah Villalobos