Hannah Moores
St. John's,NL
Summary
I have years of work experience and a track record of delivering high-quality customer service and maintaining smooth operations. I pride myself on being reliable and adaptable in fast-paced environments and contributing effectively to team goals. I have developed excellent cash handling skills, customer service, and problem-solving tactics, and I strive to achieve whatever it is I set my mind to.
Overview
5
5
years of professional experience
Work History
Summer Student
Government of Newfoundland and Labrador
06.2025 - 08.2025
- Clerical work, including, but not limited to, organizing paperwork, filling out forms, and assisting my co-workers with tasks.
- Monitored inventory levels and reported discrepancies to management promptly.
- Assisted team in maintaining high standards of quality control and safety protocols.
- Collaborated with colleagues to streamline workflow processes for increased productivity.
- Followed instructions and procedures to complete assigned tasks.
Camp Leader
Youth 2000 Centre
06.2024 - 08.2024
- Led daily camp activities, fostering teamwork among participants.
- Coordinated schedules and resources to ensure smooth camp operations.
- Trained new staff on safety protocols and best practices in youth engagement.
- Implemented conflict resolution strategies to maintain a positive camp environment.
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Communicated with parents and staff regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Ensure proper safety protocols were met and maintained.
Key Holder
Samuel and Co.
03.2024 - 06.2024
- Managed daily store operations to ensure optimal customer service and product availability.
- Oversaw cash handling procedures, ensuring compliance with company policies for accuracy and security.
- Fostered a positive shopping environment through effective conflict resolution and customer engagement techniques.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Assisted management in creating employee schedules that ensured adequate staffing during peak hours without compromising operational efficiency.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
Sales Associate
Samuel and Co.
09.2023 - 03.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized product displays to promote sales and improve inventory flow.
- Collaborated with team members to achieve daily sales targets consistently.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Participated in merchandising initiatives, contributing to store presentation improvements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Camp Counselor
Youth 2000 Centre
06.2022 - 08.2023
- Assisted in planning and implementing educational workshops, enhancing campers' learning experiences.
- Maintained cleanliness and organization of camp facilities, contributing to a welcoming environment.
- Developed creative programming ideas that increased camper participation and satisfaction rates.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Referee
Grand Falls-Windsor Minor Hockey Association
01.2021 - 01.2023
- Officiated youth hockey games, ensuring adherence to rules and safety protocols.
- Communicated effectively with coaches, players, and parents to maintain sportsmanship during matches.
- Assessed player performance and game dynamics to make timely decisions on penalties and fouls.
- Collaborated with fellow referees to maintain consistency in officiating standards throughout the season.
- Attended training sessions to enhance knowledge of rule changes and improve officiating skills.
- Handled conflict resolution on the ice, fostering a positive environment for players and spectators alike.
Education
Bachelor of Arts - French, English
Memorial University of Newfoundland
St. John's, NL04-2028
High School Diploma - French Immersion
Exploits Valley High
Grand Falls-Windsor, NL06-2024
Skills
- Attention to detail
- Positive attitude
- Team collaboration
- Active listening and learning
- Customer service
- Cash handling
- Patience and empathy
- Store operations
- Loss prevention strategies
Languages
English
Native or Bilingual
French
Full Professional
Interests
- Volunteering with Girl Guides of Canada
- Exercising
- Sports and athletics
- Camping
- Exploring various forms of art, such as music, media, and literature, to nurture creativity and personal growth
Other Awards
In 2021, I achieved my bronze Duke of Edinburgh's Award, and in 2022, I achieved my silver Duke of Edinburgh's Award. Since then, I have been working towards my gold level and have already completed my gold project. With this Award, I am increasing my physical well-being, skill set, and community involvement. I have focused on canoeing, hockey and basketball, baking, sewing masks for local schools, crocheting, and volunteering.
Timeline
Summer Student
Government of Newfoundland and Labrador
06.2025 - 08.2025
Camp Leader
Youth 2000 Centre
06.2024 - 08.2024
Key Holder
Samuel and Co.
03.2024 - 06.2024
Sales Associate
Samuel and Co.
09.2023 - 03.2024
Camp Counselor
Youth 2000 Centre
06.2022 - 08.2023
Referee
Grand Falls-Windsor Minor Hockey Association
01.2021 - 01.2023
Bachelor of Arts - French, English
Memorial University of Newfoundland
High School Diploma - French Immersion
Exploits Valley High
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