Hannah McWade
Summerside,PE
Overview
6
6
years of professional experience
Work History
RCMP Detachment Guard
Commissionaires
06.2012 - 01.2016
- Responsible for the safety, security and welfare of all persons remanded in custody.
- Monitored prisoners through both video and physical checks.
- Maintained accurate documentation regarding all prisoners, which can be used for court purposes.
- Assisted RCMP members when required to search prisoners.
- Maintained a high level of confidentiality.
- Ability to deal with persons in difficult situations.
- Demonstrated problem solving and sound judgment.
Customer Service Representative
CIBC
09.2012 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Esthetician
Em Salon & Spa
06.2010 - 06.2012
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Educated guests on current promotions, events and services within store or salon.
Education
Diploma - Esthetics
Del Rio Academy
Port Alberni, BC06.2010
Diploma - Cosmetology Studies
Nova Scotia Community College
Springhill, NS01.2009
High School Diploma -
Parrsboro Regional High School
Parrsboro, NS2007
Languages
English
Full Professional
Timeline
Customer Service Representative
CIBC
09.2012 - 06.2014
RCMP Detachment Guard
Commissionaires
06.2012 - 01.2016
Esthetician
Em Salon & Spa
06.2010 - 06.2012
Diploma - Esthetics
Del Rio Academy
Diploma - Cosmetology Studies
Nova Scotia Community College
High School Diploma -
Parrsboro Regional High School