Hannah Martin
St. Albert
Summary
Experienced senior floor manager with a passion for effective management and a proven track record of successful administrative skills. Seeking a role that allows for enhancing workflow coordination, streamlining documentation management, and driving efficient processes in support of organizational objectives. Thrives on utilizing exceptional customer service skills to contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Floor Manager
Salisbury Greenhouse
10.2018 - 09.2024
- Boosted store revenue through effective inventory management, ensuring optimal stock levels and timely replenishment.
- Handled the store email and phone line, responding to customer inquiries and orders in a timely matter.
- Recorded weekly meeting notes and distributed them for staff review.
- Streamlined floor operations by implementing efficient scheduling and staff management strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented a new POS system, created a training manual and trained all staff members.
- Collaborated with other department managers to develop cohesive operational plans that maximized overall efficiency.
- Managed a team of up to 20 employees to maintain smooth-running operations of the business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Cashier & Production Worker
Value Village
09.2017 - 06.2018
- Worked with floor team and managers to meet wide range of customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier & Sandwich Maker
Wendy’s Restaurant
02.2016 - 08.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and cheque transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Education
Hospital Unit Clerk Certificate -
Norquest College
Edmonton, AB04.2019
High School Diploma -
Carihi Secondary School
Campbell River, BC06-2017
Skills
- Interpersonal Skills
- Customer Service
- High-pressure task management
- Typing skills (45 wpm)
- Microsoft Office (Word, Excel, and Powerpoint)
- Conflict Resolution
- Policy enforcement
- POS systems
- Inventory Systems
- Health and safety
- Team management
- Scheduling proficiency
Certification
- Level A CPR/AED, St. John Ambulance, 2024/ January
Timeline
Senior Floor Manager
Salisbury Greenhouse
10.2018 - 09.2024
Cashier & Production Worker
Value Village
09.2017 - 06.2018
Cashier & Sandwich Maker
Wendy’s Restaurant
02.2016 - 08.2017
- Level A CPR/AED, St. John Ambulance, 2024/ January
Hospital Unit Clerk Certificate -
Norquest College
High School Diploma -
Carihi Secondary School
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