Hannah Martin
St. Albert,Canada
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Floor Manager
Salisbury Greenhouse
10.2018 - 09.2024
- Boosted store revenue through effective inventory management, ensuring optimal stock levels and timely replenishment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other department managers to develop cohesive operational plans that maximized overall efficiency.
- Managed team of 30+ employees to maintain smooth-running operations of shop floor.
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Cashier & Production Worker
Value Village
09.2017 - 06.2018
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier & Sandwich Maker
Wendy’s Restaurant
02.2016 - 08.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Education
Hospital Unit Clerk Certificate -
Norquest College
Edmonton, AB04.2019
High School Diploma -
Carihi Secondary School
Campbell River, BC01.2017
Skills
- Microsoft Office
- Typing (50 wpm)
- Communication skills
- Interpersonal skills
- Customer service
- High-pressure task management
- Retail management software
- POS systems
- Inventory systems
- Scheduling proficiency
- Conflict Resolution
- Employee Management
References
- Breanna Kochan, 780 940 9555, Store Manager, Salisbury Greenhouse
- Kaala Brown, Reference letter upon request., Human Resources Manager, Salisbury Greenhouse
- Valerie Stephens, 780 720 4781, Character Reference
Certification
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR)
Timeline
Senior Floor Manager
Salisbury Greenhouse
10.2018 - 09.2024
Cashier & Production Worker
Value Village
09.2017 - 06.2018
Cashier & Sandwich Maker
Wendy’s Restaurant
02.2016 - 08.2017
High School Diploma -
Carihi Secondary School
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR)
Hospital Unit Clerk Certificate -
Norquest College
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