Hannah Joseph
Kamloops,BC
Summary
Experienced server with four years of fine dining expertise at Delta Cordo Resto Bar, recognized for delivering exceptional service in an upscale environment. Adept at managing multiple tables while maintaining a high standard of guest satisfaction. Strong knowledge of the menu and wine pairings, with a talent for upselling and addressing customer inquiries with professionalism. Passionate about creating a memorable dining experience and fostering repeat business through excellent interpersonal skills and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Server
Residents
Kamloops , British Columbia
11.2018 - 01.2021
Server
Delta Kamloops Cordo Resto+Bar
Kamloops, BC
05.2021 - 04.2025
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Two Semesters At TRU
Kamloops , British ColumbiaResponsible Service BC
Skills
- Exceptional customer service
- Menu knowledge
- Fine dining
- Hospitality service expertise
- Upselling techniques
- Liquor, wine, and food service
- POS operation
- Item promotion
- Food safety standards
- Team collaboration
- Time management
- Cash handling
- Communication skills
- Problem solving
- Adaptability
- Working under pressure
- Server training
- Allergy awareness
- Wine pairings
- Positive and professional
- Strong work ethic
- Professional appearance
- High volume dining
- Multitasking and organization
- Table setting
- Memory retention
- Guest engagement
- Quality control
- Tableside etiquette
- Table setting knowledge
- Effective customer upselling
- Menu item recommendation
- Positive guest interactions
- Food delivery
References
Colin Spiekermann
Restaurant Manager, Delta Hotels by Marriott Kamloops
cspiekermann@deltakamloops.com
(250) 682-5450
Jocelyn Bennett
General manager, Delta Hotels by Marriott Kamloops
Jbennett@deltakamloops.com
(778) 471 8030
Bryan Pilbeam
Cheif Operating Officer, Invictus Properties Inc.
Bryan@invictusproperties.com
Timeline
Server
Delta Kamloops Cordo Resto+Bar
05.2021 - 04.2025
Server
Residents
11.2018 - 01.2021
High School Diploma -
Two Semesters At TRU
Responsible Service BC