Hannah Johnston

• Developed engaging articles and conducted interviews for online publications, resulting in increased readership and social media shares.
• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
• Social media management across multiple platforms (Instagram, YouTube, Facebook, TikTok)
• Photography and videography to create content tailored to social media platforms.
• Public relations (contacting government officials, interviewing people of interest).
• Technical Skills:

-Microsoft Excel

-Meta Content Calendar

-Canva

-Wix

-LIVEPigeon

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Initiated online ticket sales through the Ticketleap platform.
• Communicated with customers through email correspondence, phone calls, and in-person interactions.
• Accepted new registration requests and processed payments.
• Coordinated studio-wide events and shows.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Developed a training manual for new hires, onboarded new employees, balanced finances, and completed product knowledge training.

• Assisted Program Director in planning and carrying out recreational games and activities for CHSLD residents with cognitive impairments, and/or physical disabilities.
• Ensured safety of participants by enforcing rules and regulations during recreational programs.
• Enhanced participant experience by organizing and leading group activities, promoting social interaction, and fostering teamwork.