Hannah Hyun
Oakville,Canada
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in project management and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
10
10
years of professional experience
Work History
Business Analyst / Agile Product Owner
Avenu Insights & Analytics
Toronto, Canada
06.2019 - Current
- Participate in the implementation of custom software solutions, working closely with clients and cross-functional teams to integrate systems and ensure smooth deployment. Coordinated with stakeholders to ensure technical solutions met business requirements and addressed key pain points.
- Gathered detailed business requirements, performed gap analysis, and translated complex needs into actionable user stories and system specifications. Conducted workflow analysis to identify process improvements and system enhancements
- Managed multiple product backlogs and led Agile sprint cycles, ensuring project timelines and deliverables aligned with business objectives. Collaborated with development teams, UX designers, and business stakeholders to prioritize work and deliver solutions iteratively.
- Regularly communicated project progress, status updates, and risk mitigation strategies to senior leadership and key stakeholders. Provided clear and actionable insights to ensure alignment between business goals and technical execution
- Developed comprehensive user manuals and training materials, providing end-users with the necessary tools to effectively use new systems. Led training sessions to ensure successful user adoption.
- Identified and resolved system issues discovered through testing and user feedback. Assisted in troubleshooting and providing solutions to ensure continued system effectiveness and customer satisfaction.
Pension Analyst
AON
Toronto, Canada
09.2018 - 06.2019
- Managed day-to-day operations of clients' pension plans, ensuring accurate and efficient processing of benefit entitlements, including retirement, termination, marriage breakdown, and death benefits
- Led a specialized project on Deferred Vested Pension Benefits, overseeing all calculations and data management
- Processed and reconciled member records, ensuring accurate tracking of commuted value (CV) amounts, benefit entitlements, and interest calculations up to specific dates
- Processed authorization of payments, and verified returned forms, updated the database, and processed the authorization of payments
- Performed detailed calculations of PAs, PSPAs, and PARs, and prepared indexation and annual pension statements
- Coordinated year-end updates of pension records, reconciling membership, contributions, and trust funds
- Worked closely with the client relations team to respond to member inquiries, providing clear explanations of pension plan features, benefit entitlements, and options available to members
Senior Mortgage Analyst / UAT Supporter
Laurentian Bank
Toronto, Canada
01.2017 - 09.2018
- Identified and documented defects to ensure integration within the Asset and Liability Management system.
- Supported to locate troubleshooting and analysis of failures reported by team members to determine the cause of issues
- Ensured testing aligned with functional specifications and business requirements
- Developed comprehensive training materials and led training sessions for new hires and junior staff, helping them navigate financial products and internal systems
- Oversaw the end-to-end management of various financial products (mortgages, loans, mutual funds), including loan setup, payments, discharges, and financial reporting
- Managed the mortgage discharge processing, and quality control of such as communicating with lawyers and brokers and resolving any issue in higher levels
- Deposited Regular payments, managed Wire Transfer, arranged payments in arrears, and prepared statement discharge
- Resolved escalated level cases to ensure the highest level of customer service to be delivered and to decrease the volume of manager report
Actuarial Assistant (Intern)
Ernst & Young
Seoul, Korea
05.2015 - 08.2015
- Contributed to special projects for life insurance products in Indonesia, including Bancassurance and Micro-insurance
- Analyzed financial reports and performed profitability calculations for various life insurance products
- Managed the Micro-insurance project for Indonesia, conducting in-depth product specification analysis and preparing detailed reports for clients
- Analyzed and calculated product specification such as covered risks & benefits/age limit/underwriting/ premium rate per year
- Simplified complex actuarial concepts for non-actuarial clients using visuals.
- Analyzed raw data and case studies to determine successful product factors.
- Evaluated key distinctions between micro-insurance and conventional insurance.
- Conducted market overview of regional/product developments and researched the success and failure rate of the position of Indonesian Bancassurance market
Education
Bachelor of Science - Mathematics and Economics
University of Toronto (St. George)
Toronto, ON12-2016
Skills
- Business solutions development
- Business process improvement
- Gap analysis
- Deadline-Oriented Planning
- Rapid learning ability
- Ability to perform under pressure
Languages
Korean
Native/ Bilingual
Affiliations
Freelance Photographer
- Enjoy creating portraits, street photography, and candid shots of families and friends capturing natural and authentic moments
- Captures memorable moments at weddings as a freelance photographer
Timeline
Business Analyst / Agile Product Owner
Avenu Insights & Analytics
06.2019 - Current
Pension Analyst
AON
09.2018 - 06.2019
Senior Mortgage Analyst / UAT Supporter
Laurentian Bank
01.2017 - 09.2018
Actuarial Assistant (Intern)
Ernst & Young
05.2015 - 08.2015
Bachelor of Science - Mathematics and Economics
University of Toronto (St. George)
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