Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Harpinder Singh

Toronto,Canada

Summary

Dynamic Senior Business Analyst at Moneris Solutions with expertise in payment systems integration and data flow mapping. Proven track record in enhancing transaction security and optimizing customer experiences. Skilled in SQL data validation and stakeholder collaboration, driving impactful solutions that align with business objectives and regulatory compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Business Analyst (Agile)

Moneris Solutions
Toronto, Canada
11.2023 - 12.2024
  • Led integration and analysis of payment systems (Tokenization, Dynamic Currency Conversion, Offline Payments) in collaboration with cross-functional teams, ensuring data consistency and accuracy for transactions across platforms
  • Conducted end-to-end payment data flow mapping for advanced payment terminals, including validating and verifying transactions to ensure compliance with industry standards
  • Collaborated with merchant partners and payment providers (e.g., Moneris, RBC) to integrate payment gateways, improving transaction speed and security
  • Enhanced the payment experience by collecting and analyzing payment transactional data to uncover insights and optimize payment solutions
  • Tested payment system functionality, including conducting UAT and SIT for integrated payment products such as e-gift cards and payment terminals to ensure compliance with business requirements
  • Led the analysis and integration of ISO20022-compliant payment solutions, ensuring compatibility with international payment systems and enhancing transaction processing capabilities
  • Collaborated with external vendors and internal teams to ensure system integration and secure payment processing
  • Led data analysis and validation efforts for transactional payment data, enhancing the payment experience for end-users
  • Led payment system integrations, improving the efficiency and security of payment terminals and related systems
  • Optimized payment data flows, ensuring accurate and reliable transaction processing for all payment systems
  • Worked with multiple stakeholders to define and document business and technical requirements for payment solutions
  • Managed cross-functional teams to ensure timely delivery of payment products and services, meeting all business objectives and customer needs
  • Led payment data analysis to improve the customer payment experience and optimize payment processing capabilities
  • Led the deployment of advanced payment technology integrating scalable systems, focusing on data flow mapping and data validation to enhance system functionality
  • Worked closely with cross-functional teams to align project goals with business requirements, ensuring timely delivery and compliance with industry standards
  • Identified and documented process improvement opportunities and translated them into requirements specifications to support business needs
  • Provided expert level guidance in requirements of mobile applications, tools and technologies
  • Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems
  • Utilized SQL to validate data integrity, generate reports, and support compliance efforts for financial regulatory submissions
  • Managed daily scrum meetings, working on team impediments and communicating with product owners
  • Collaborated with the business and technical stakeholders (Sales, Marketing, Development, Operations, Risk, Credit, Finance, Legal & Pricing) to accurately document and report, functional, non-functional and data mapping requirements while ensuring compliance with corporate standards
  • Developed test plans, and test cases with Quality Assurance team
  • Involved in System integration test (SIT), Automated Testing and User Acceptance Test Plans documentation
  • Managed issues created in JIRA and assigned to appropriate sources
  • Created and completed the regression testing for defects/bugs

Business Analyst (Waterfall)

Moneris Solutions
Toronto, Canada
10.2022 - 11.2023
  • Designed and implemented payment processing solutions for customers converting RBC Avion points into Moneris gift cards
  • Collaborated with payment processors and internal stakeholders to integrate gift card redemption with payment terminals
  • Validated payment transaction data and ensured system compatibility for offline payments using Moneris gift cards across merchant locations
  • Led the integration of gift card solutions, performing data mapping and ensuring system integration stability
  • Captured ‘As-Is’ processes and identified areas for improvement, translating them into functional specifications and regulatory compliance requirements
  • Gathered and translated business requirements into system/functional specifications
  • Delivered SDLC (Waterfall) deliverables include: Created / updated / Reviewed User and Functional Requirements document
  • Created / updated / Reviewed Technical Specification document (using vendor supplied information)
  • Created / updated / Reviewed System test/ Migration/ UAT protocols and reports
  • Documented data sources, data types and reporting requirements including visualizations (graphs, charts)
  • Captured and analyzed 'As-Is' processes, defined business requirements, and created data flow maps to identify areas for improvement, ensuring project alignment with business goals and system functionality
  • Conducted in-depth requirements analysis for regulatory reporting systems, creating use cases, user stories, and process workflows to streamline submissions to the Federal Reserve as part of compliance initiatives
  • Generated actionable insights by compiling and analyzing large datasets using Excel tools like Pivot Tables, formulas, and cross-sheet calculations
  • Designed dashboards and visualizations in Excel to support decision-making for regulatory reporting and project status updates
  • Supporting the project team with Compliance and Product build requirements to ensure the highest level of standards are met
  • Participated in all phases of the software development life cycle from inception to production for assigned projects and coordinated business issues resolution throughout each project
  • Responsible to ensure Integration stability between various systems (Data Validation, Data integration & data mapping)
  • Extensive experience with Business requirements document (BRD), Functional requirements document (FRD), Requirement Traceability Matrix (RTM), Software Requirement Specifications (SRS)
  • Managed the entire UAT phase by creating test plans, test strategy, writing and executing test cases
  • Handled end to end Change Request cycles by creating, managing and closing them through Remedy ticketing tool
  • Expertise in testing, implementation, change management, defect management, production issue resolution and production support
  • Coordinated Functional Testing, Regression Testing, Integration Testing, and Performance Testing; actively involved in conducting User Acceptance Testing (UAT)

Business System Analyst

Moneris Solutions
Toronto, Canada
09.2021 - 10.2022
  • Spearheaded the migration of Moneris Field Service Technician software to Click-One, enhancing technician efficiency and improving real-time issue tracking for merchant terminal issues
  • Collaborated with business and technical teams to understand business process/gaps in the current system and designed solutions to optimize processes and enhance user interfaces in the new Click-One application
  • Mapped 'As-Is' and 'To-Be' business processes, conducted gap analysis, and worked with business and technical teams to design wireframes and mock-ups, enhancing process efficiency and user interface design for the migration initiative
  • Interviewed external and internal business users for gathering requirements and analyzed the feasibility of their needs by coordinating with project manager, Stakeholders and technical leads such as developers and architects
  • Led the development of functional, non-functional, and data mapping requirements, ensuring compliance with corporate standards and accurate documentation of business and technical needs
  • Maintained and updated comprehensive system specifications and process documentation, ensuring alignment with enterprise standards and methodologies
  • Compiled and organized periodic project status updates, improving tracking of compliance metrics for IT risk policies
  • Optimized data flow mapping to ensure seamless integration of technician operations and merchant support activities within the new software
  • Provided insights into the application’s capabilities and suggested feature enhancements to improve technician operations and customer experience
  • Mapped system requirements with Test Cases, ensuring traceability of Test Cases back to the Business Requirements
  • Supported Project Lead in setting realistic project expectations, assessing the organizational impact of software changes, and delivering project presentations to stakeholders
  • Analyzed business processes to identify improvement opportunities and translated them into detailed requirements specifications to address business needs

Technical Advisor (Internship)

Concentrix
Belleville, Canada
02.2021 - 07.2021
  • Provided technical support for HP desktops, resolving technical queries from American clients and ensuring effective troubleshooting and resolution
  • Delivered exceptional customer service by actively listening to customer concerns and providing clear, step-by-step solutions to technical issues
  • Diagnosed and resolved hardware, software, and network-related problems efficiently, minimizing downtime for clients
  • Documented and tracked issues using a ticketing system, ensuring accurate reporting and timely follow-up on escalated cases
  • Educated customers on the proper use of HP desktops and associated software, enhancing user proficiency and preventing repeat issues
  • Maintained up-to-date knowledge of HP desktop systems, common technical problems, and solutions, enabling faster issue resolution
  • Assisted in identifying recurring technical issues, providing feedback to the technical team for process and product improvements

Business System Analyst

Teleperformance
India, India
05.2016 - 08.2019
  • Collaborated with business stakeholders and IT teams to gather, analyze, and document system requirements for process automation and analytics systems, ensuring alignment between business goals and IT solutions
  • Conducted in-depth system analysis using tools like SQL and Excel VBA to extract and analyze data, identify inefficiencies in call center operations, and provide actionable insights for process optimization
  • Designed and implemented automated workflows for customer data validation and ticket categorization, reducing manual interventions by 40% and enhancing system performance
  • Developed and maintained Power BI dashboards to track customer call volumes, agent performance, and identify bottlenecks, providing data-driven insights for resource optimization
  • Led the design and implementation of a real-time escalation management system, improving tracking and prioritization of high-value customer issues, resulting in a 25% reduction in escalations
  • Created system specifications, use cases, and technical documentation, ensuring clear communication of business requirements to development teams for seamless system integration
  • Collaborated with cross-functional teams to test, deploy, and support system changes, ensuring that new solutions met business needs and improved operational efficiency

Education

IT Business Analysis Certificate -

Conestoga College
Kitchener, ON
12.2020

Bachelor of Technology - Computer Science

Maharishi Dayanand University
India
04.2016

Skills

  • Payment systems integration
  • Data flow mapping
  • SQL data validation
  • User acceptance testing
  • Regulatory compliance
  • Stakeholder collaboration
  • Requirements gathering
  • Process improvement
  • Data analysis
  • Project management
  • Documentation skills
  • Agile methodologies
  • Cross-functional leadership
  • Customer experience optimization
  • Testing strategies
  • Competitive analysis
  • Business administration
  • Process development
  • Cost-benefit analysis
  • Software development lifecycle
  • Business process mapping
  • Agile methodology
  • Business solutions development
  • External market data tracking
  • SQL proficiency
  • Data warehousing
  • Technology architecture analysis
  • Data analysis expertise
  • Predictive modeling
  • Business intelligence tools
  • Tableau experience
  • Pivot tables
  • SAP
  • Analytical tool implementation
  • KPI tracking
  • Forecasting and planning
  • Business process improvement
  • Stakeholder management
  • Process mapping
  • Operations analysis
  • Decision-making
  • Tableau expertise
  • BI tools expertise
  • Clear communication
  • Business acumen
  • Change management
  • Multitasking and organization
  • Traffic analysis
  • Strategic thinking
  • Attention to detail
  • Negotiation
  • Project finance
  • Operational reporting
  • Project presentation
  • Business planning
  • Industry knowledge
  • Information modeling
  • Problem-solving
  • Team collaboration
  • Database management
  • Time management
  • Needs assessments
  • Test case scenarios
  • Business case validation
  • Web-based reporting tools
  • Product development
  • Data visualization
  • Product management
  • Systems analysis
  • Workflow Analysis
  • CRM systems
  • Microsoft Excel mastery
  • IIBA methodologies
  • Release planning
  • Change impact analysis
  • Data mapping
  • Search engine optimization
  • Cashflow processes
  • HTML and CSS

Certification

Data Science Specialization, In Progress, 03/01/25

Timeline

Senior Business Analyst (Agile)

Moneris Solutions
11.2023 - 12.2024

Business Analyst (Waterfall)

Moneris Solutions
10.2022 - 11.2023

Business System Analyst

Moneris Solutions
09.2021 - 10.2022

Technical Advisor (Internship)

Concentrix
02.2021 - 07.2021

Business System Analyst

Teleperformance
05.2016 - 08.2019

IT Business Analysis Certificate -

Conestoga College

Bachelor of Technology - Computer Science

Maharishi Dayanand University

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Harpinder Singh