Hannah Godinez
Los Angeles
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Oinkster
Los Angeles
01.2021 - 06.2022
- Assisted in managing daily operations and staff scheduling at a fast-casual restaurant.
- Supported team training on food safety and customer service procedures.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Resolved customer inquiries and complaints to enhance dining experience.
- Implemented new systems for efficient front-of-house operations.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server Assistant Manager
BadmaashLA
Los Angeles
06.2018 - 03.2020
- Coordinated dining room setup, ensuring optimal guest experience during peak hours.
- Managed inventory of supplies, maintaining stock levels for efficient service.
- Collaborated with kitchen staff to streamline food delivery and presentation processes.
- Supported management in scheduling staff shifts for balanced coverage during busy times.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
Barista
Cafe Dulce
Los Angeles
09.2017 - 08.2018
- Maintained cleanliness and organization of the coffee bar area.
- Operated coffee brewing equipment and maintained functionality.
- Collaborated with team members to ensure smooth service flow.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server Supervisor
Maximilliano
Los Angeles
10.2011 - 09.2017
- Supervised daily restaurant operations and team performance.
- Trained new staff on service standards and customer interaction.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2011
Skills
- Customer service
- Staff training
- Inventory management
- Team leadership
- Point-of-sale systems
- Multitasking and organization
- Scheduling management
- Conflict resolution
Timeline
Assistant Manager
The Oinkster
01.2021 - 06.2022
Server Assistant Manager
BadmaashLA
06.2018 - 03.2020
Barista
Cafe Dulce
09.2017 - 08.2018
Server Supervisor
Maximilliano
10.2011 - 09.2017
High School Diploma -
Eagle Rock High School