Hannah Denman
Borden,ON
Summary
Dedicated Worker with excellent communication, time management, and computer skills. Aiming to leverage my abilities as a child of a military family to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Placement Outreach Worker
SHIFT
01.2024 - Current
- Established rapport with community members by demonstrating genuine care for their wellbeing..
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Providing knowledge about Harm Reduction supplies
- Providing individuals with Harm Reduction
Shelter Support Worker
SHIFT
12.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner..
- Established trusting relationships with clients through empathetic communication and active listening.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Student Ambassador
Georgian College
10.2023 - Current
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the College
- Enhanced collaboration among Student Ambassadors by facilitating group meetings, resulting in improved team cohesion and effectiveness.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Answered questions from visitors and potential students about college life.
- Led campus tours for prospective students every semester.
Pet Expert
Pet Valu
09.2023 - 01.2024
- Enhanced customer satisfaction by providing personalized pet care recommendations and product suggestions.
- Developed strong relationships with clients, resulting in increased repeat business and loyalty.
- Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
- Processed sales transactions accurately and quickly while creating a positive checkout experience for customers.
- Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.
Show Groom
Benchmark Equestrian
05.2023 - 08.2023
- Prepare horses for high end clients.
- Tack up horses and teach clients how to tack up.
- Maintain a clean and safe environment for the horses.
- Performed animal grooming duties, such as washing, brushing.
- Responsible for daily direct care of animals including but, not limited to, feeding, watering, and cleaning stalls.
- Handle and exercise horses in a manner that is safe.
Horse Groom
Braeburn Farms
04.2022 - 05.2023
- Improved horse health by implementing proper grooming techniques and daily care routines.
- Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
- Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
- Reduced injury risk by regularly inspecting and maintaining tack equipment for wear or damage.
- Supported trainers in executing training plans and assisting during riding lessons as needed.
Cleaner
Reliable Cleaners
11.2021 - 06.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Crew Member
McDonald's
06.2020 - 11.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Diploma - Social Service Worker
Georgian College of Applied Arts And Technology
Barrie, ON06.2024
No Degree - Horse Employment And Education Program (OEEEP)
University of Guelph
Guelph, ON04.2022
High School Diploma -
Nottawasaga Pines Secondary School
Angus, ON06.2021
Skills
- Ability to Learn Quickly
- Team Player
- Self-Motivated
- Guest Service
- Ability to Adapt
Certification
- Equest Equine First Aid
- Smart Serve
- Standard First Aid - Level C with CPR & AED
- Safe Food Handlers
- Opioid Poisoning/Overdose Response Training
Languages
English
Native or Bilingual
REFERENCES
Available upon request.
Timeline
Field Placement Outreach Worker
SHIFT
01.2024 - Current
Shelter Support Worker
SHIFT
12.2023 - Current
Student Ambassador
Georgian College
10.2023 - Current
Pet Expert
Pet Valu
09.2023 - 01.2024
Show Groom
Benchmark Equestrian
05.2023 - 08.2023
Horse Groom
Braeburn Farms
04.2022 - 05.2023
Cleaner
Reliable Cleaners
11.2021 - 06.2022
Crew Member
McDonald's
06.2020 - 11.2021
Diploma - Social Service Worker
Georgian College of Applied Arts And Technology
No Degree - Horse Employment And Education Program (OEEEP)
University of Guelph
High School Diploma -
Nottawasaga Pines Secondary School
- Equest Equine First Aid
- Smart Serve
- Standard First Aid - Level C with CPR & AED
- Safe Food Handlers
- Opioid Poisoning/Overdose Response Training
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