Hannah Chavez
Whittier,CA
Summary
I like to this of myself as an enthusiastic person. I relate to people right off the bat which makes it very easy to go about my job tasks swiftly and quickly. If a customer is upset I quickly calm them down with my soft demeanor. I am calm and assertive. I come up with very effective techniques that favor everyone day to day, learning as I go.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Nickel Nickel 5 cent games
Whittier
03.2012 - 06.2013
- As an employee ]at Nickel Nickel 5 cent games it was my job duties to make sure all customers are greeted as they walk in. We strive to make sure all customers have a more then pleasant experience while at Nickel nickel. We constantly checking arcade games are up to par, clean and are functioning in excellent condition.
- Led team in implementing operational strategies to enhance service quality and customer satisfaction.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Cashier
99 cent only stores
15345 whittier blvd. whittier
05.2013 - 12.2014
- Processed high-volume transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Implemented inventory management practices to optimize stock levels.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
Cocos Restaurant
Downey
11.2014 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Greet everyone with a Coco's smile
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for
customers and staff. - Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Carrows
02.2019 - 06.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu navigation and recommendations, enhancing guest satisfaction and meal enjoyment.
- Processed orders accurately and efficiently using point-of-sale systems to streamline service.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages during peak hours.
- Trained new servers on restaurant protocols and service techniques to improve team performance.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Delivery Driver
Uber Eats
01.2024 - 09.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products. - Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
Food Runner
Chili's Restaurant
Whittier
09.2024 - Current
- I ensure I come in 100% each day, working with purpose, efficiency, and a strong sense of urgency to complete my tasks.
- Delivered food and beverages efficiently to tables, ensuring timely service and guest satisfaction.
- Coordinated with kitchen staff to confirm order accuracy and address special requests promptly.
- Maintained cleanliness of dining areas, including resetting tables and organizing utensils for optimal workflow.
- Monitored food presentation standards, ensuring compliance with restaurant quality guidelines prior to delivery.
- Communicated effectively with servers regarding order status, enhancing overall team coordination during peak hours.
- Implemented suggestions for improving service speed, contributing to a more streamlined operational process.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Expedited orders to ensure low waiting times for customers to receive food and beverages.
- Trained employees to develop new skills and enhance time management, ensuring tasks were completed before key time benchmarks, such as within 3 or 15 minutes.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA2011
Skills
- Experienced in customer service
- Excellent in learning to recommend/ sell
- Fast learner
- Very experienced with cash registered
- Accustomed to constantly working in fast paced environment
- Always attentive to detail
- Correcting
- Exceptional communication skills
- Proficient in cash management
- Strategic sales knowledge
- Quick learner
- Creative problem solver
- Great at providing clean environment
Timeline
Food Runner
Chili's Restaurant
09.2024 - Current
Delivery Driver
Uber Eats
01.2024 - 09.2025
Server
Carrows
02.2019 - 06.2021
Server
Cocos Restaurant
11.2014 - 06.2021
Cashier
99 cent only stores
05.2013 - 12.2014
Assistant Manager
Nickel Nickel 5 cent games
03.2012 - 06.2013
High School Diploma -
Santa Fe High School