Melissa Leslie
Calgary,AB
Summary
Documented strengths in administration, leadership and customer service in fast-paced dynamic environments. Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Operations Manager
Discount Car And Truck Rentals
01.1999 - 01.2001
- Responsible for all employees and daily operations of the car rental business
- Management responsibilities included but not limited to staff, auctioning of vehicles, insurance liaison, body shop contact, bonus remuneration program, hiring, training, operation reports for Head Office, cost control reports, profit and loss reconciliation and other daily operational duties.
- Communicated with customers to assess satisfaction with products and services received.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Office Manager
Northern Rockies Alaska Highway Tourism Assn
01.2001 - 01.2003
- Assisted with all operations regarding our promotion of the Alaska Highway as part of BC’s Hello North Program and Northern Rockies Alaska Highway Tourism Association
- We provided information and support to visitors as well as provided support to the communities along the Alaska Highway including creating a tourism magazine to highlight the area.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established team priorities, maintained schedules and monitored performance.
Office Manager/Administrative Assistant
Macdonald psychology group
08.2015 - 09.2019
- Responsible for client services including scheduling, billing and file management
- Assisted and supported psychologists with various administrative tasks and duties
- Responsible for all office management, payroll, accounting, and receptionist duties.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients and helped to liaison between clients and psychologists
Newsletter Editor/Marketing Manager
Glamorgan Community Association
01.2003 - 01.2009
- Responsible for sales, advertising, content, creating and printing of the Glamorgan Community Association newsletter.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Set layouts and selected photos for stories to boost readership.
- Wrote and created content for various topics and mediums.
Treasurer
Glamorgan School Council
01.2012 - 01.2014
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Developed and maintained internal control systems to protect organizational assets.
- Coordinated with external auditors to enforce compliance with financial regulations and standards.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform board of directors.
Ice Scheduler
South Calgary Ringette Association
01.2016 - 01.2019
- Key responsibilities were to buy and assign ice for practices and games for association
- Schedule and assist with program planning for dryland training, power skating, goalie session, as well as player and coach development
- Participate in budget planning to cover all costs related to ice and dryland training
VP of Administration
South Calgary Ringette Association
01.2016 - 01.2019
- Assist in the operations of the association including: evaluations, team -selections, coach selections, disciplinary actions, boundary reviews, growth and development of players and coaches, junior coaching program, Come Try Ringette Events and much more
- One of my main roles is to advocate for the players and female coaches through mentorship and leadership programs such as peer coaching support program, management training program, and participating in our Come Try Ringette yearly recruitment event
- Ambassador for the Jr. Coaching program, with the goal to keep girls in sport, get them active in volunteering (Coaching, refereeing) as well as give younger players role models in the sport
Crisis Responder & Peer Mentor
Kids Help Phone
01.2018 - Current
- Offer brief supportive crisis intervention to individuals in crisis.
- Goal is to bring texters from an agitated “hot” state to a cool calm
- Provide resources and brainstorm together strategies for coping
- Provide support to individuals who are at imminent risk by contacting emergency services to provide wellness check and intervention
- Certificate in "Supporting Indigenous Young People: Increasing our awareness of history, experience, and resilience"
- Peer Mentor since 2021 providing support to my fellow crisis responders especially our newbies by making them familiar with our platform and providing training via our platform scavenger hunt
- Currently, a level 8 crisis responder with over1100 conversations and over 500 hours logged
Athlete Seminar
Athlete Seminar
10.2013 - 10.2013
- Coaching the Female
12.2016
- Respect in Sport for Activity Leaders (November 2016)
- Competition Introduction Certified NCCP#5785717 (November 2017)
- Crisis Responder Certificate (December
Education
Bachelor of Arts - Sociology, Psychology
University of Alberta
Edmonton, Alberta 09.1992 - 05.1994
Bachelor of Arts - arts
Red Deer College
Red Deer, Alberta 09.1989 - 05.1992
Skills
Proficient inundefined
Additional Information
- 2
Timeline
Crisis Responder & Peer Mentor
Kids Help Phone
01.2018 - Current
12.2016
Ice Scheduler
South Calgary Ringette Association
01.2016 - 01.2019
VP of Administration
South Calgary Ringette Association
01.2016 - 01.2019
Office Manager/Administrative Assistant
Macdonald psychology group
08.2015 - 09.2019
Athlete Seminar
Athlete Seminar
10.2013 - 10.2013
Treasurer
Glamorgan School Council
01.2012 - 01.2014
Newsletter Editor/Marketing Manager
Glamorgan Community Association
01.2003 - 01.2009
Office Manager
Northern Rockies Alaska Highway Tourism Assn
01.2001 - 01.2003
Assistant Operations Manager
Discount Car And Truck Rentals
01.1999 - 01.2001
Bachelor of Arts - Sociology, Psychology
University of Alberta
09.1992 - 05.1994
Bachelor of Arts - arts
Red Deer College
09.1989 - 05.1992
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