Hannah Armstrong
Kahnawake,QC
Summary
Detailed-oriented, attentive and encouraging manager. Analytical problem-solver with talents for team creation, building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
21+ Years in the Online Gaming and E-Commerce space.
Expertise across email campaigns, public relations, social media and event planning. Successfully managed united teams to achieve aggressive goals and produce results.
Overview
22
22
years of professional experience
Work History
Head of VIP
Entain
02.2021 - 11.2023
- Worked closely with organizational leadership of a FTSE100 company and directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Manager of VIP and VIP CRM
Sports Interaction
06.2012 - 02.2021
- Same role as Head of VIP, but within privately owned Sports Interaction. Entain purchased Sports Interaction in February 2021.
- Created first VIP Program within organization, which ensuring Responsible Gaming needs were prioritized.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Sales Manager
Sports Interaction
06.2011 - 06.2012
- Created first Sales Department within organization.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Customer Service Team Leader
Sports Interaction
04.2005 - 06.2011
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Customer Service Representative
Sports Interaction
04.2002 - 04.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Co-Owner
CrossFit Chateauguay
01.2017 - 11.2023
- Developed long-term relationships with key clients, vendors and service providers.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Implemented strategic plans to improve retention and increase client acquisition.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Built loyal account base and community.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Supported company goals through careful reinvestment of profits.
- Navigated our brick-and-mortar operation through Covid lockdowns, without any Government funding/assistance.
Chairman of the Board
Step-By-Step
11.2017 - 06.2021
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
Education
No Degree - Health Science
Champlain St. Lambert
Saint-Lambert, QCSkills
- Proud advocate of Special needs and Inclusion, as my son has Autism Spectrum Disorder
Languages
English
Native or Bilingual
French
Elementary
Timeline
Head of VIP
Entain
02.2021 - 11.2023
Chairman of the Board
Step-By-Step
11.2017 - 06.2021
Business Co-Owner
CrossFit Chateauguay
01.2017 - 11.2023
Manager of VIP and VIP CRM
Sports Interaction
06.2012 - 02.2021
Sales Manager
Sports Interaction
06.2011 - 06.2012
Customer Service Team Leader
Sports Interaction
04.2005 - 06.2011
Customer Service Representative
Sports Interaction
04.2002 - 04.2005
No Degree - Health Science
Champlain St. Lambert
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