Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanna Varlamova

Calgary,AB

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Galina Store where I led a team to achieve departmental goals. Skilled in customer service and time management, I excel in fast-paced environments, ensuring high-quality service delivery and operational efficiency. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

8
8
years of professional experience

Work History

Cook's Assistant

Earls Kitchen + Bar
02.2024 - Current
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.

Manager

Galina Store
04.2020 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Cashier

Gulliver
07.2016 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Bachelor of Science - Retail Chain Management

Professional Business College of The Private Highe
Kyiv, Ukraine
06.2015

Bachelor of Science - Choir Leader, Moral Teacher

Kremenets Theological College
Kremenets, Ukraine
06.2014

High School Diploma -

School 134
Kuiv, Ukraine
05.2011

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Product restocking
  • Retail Merchandising
  • Store merchandise stocking

Languages

English
Limited Working
Polish
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Cook's Assistant

Earls Kitchen + Bar
02.2024 - Current

Manager

Galina Store
04.2020 - 02.2022

Cashier

Gulliver
07.2016 - 02.2019

Bachelor of Science - Retail Chain Management

Professional Business College of The Private Highe

Bachelor of Science - Choir Leader, Moral Teacher

Kremenets Theological College

High School Diploma -

School 134

Similar Profiles

CREATE PROFILE
Hanna Varlamova