Hanayo Kemp
Niagara Falls
Summary
Experienced hospitality professional with over a decade of customer service and bar management expertise. Originally from Japan and residing in Canada for over 20 years, I bring a strong understanding of both cultures and a commitment to exceptional guest experiences. Currently managing bar operations at the Sheraton Hotel in Niagara Falls, I oversee hiring, scheduling, and inventory while maintaining high service standards. Fluent in English and Japanese, I also assist Japanese guests by translating their requests and ensuring smooth communication with hotel departments. Dedicated to delivering outstanding service and looking forward to bringing my skills to Air Canada’s flight crew.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bar Manager & Bartender
Sheraton Hotel
01.2013 - Current
- Oversee bar operations, including hiring, scheduling, and training staff
- Manage inventory control, supplier coordination, and cost management
- Provide bartending service while ensuring a high level of customer satisfaction
- Act as a translator for Japanese-speaking guests, facilitating smooth communication with hotel departments
Waitress/Hostess
Michinoku Japanese Restaurant
01.2010 - 01.2013
- Provided attentive service by greeting and seating guests, taking orders, and ensuring a positive dining experience
- Assisted in training new employees to uphold restaurant service standards
- Maintained cleanliness in dining areas, ensuring an inviting atmosphere for guests
- Managed payment transactions and addressed customer inquiries to enhance guest satisfaction
Waitress
Fallsview Casino Resort
01.2004 - 01.2009
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Explained menu items and promotions to guests, ensuring an informed dining experience
- Maintained organization and cleanliness of service stations for efficient operations
- Provided training to new employees, ensuring smooth integration into the team
Education
Certificate – Temple University
Tokyo, JapanCertificate – Vista Travel School
VictoriaSkills
- Hospitality & Service Industry Expertise
- Leadership & Management
- Customer Service & Communication
- Japanese Language Proficiency
Certification
Smart Serve Ontario Certification
Timeline
Bar Manager & Bartender
Sheraton Hotel
01.2013 - Current
Waitress/Hostess
Michinoku Japanese Restaurant
01.2010 - 01.2013
Waitress
Fallsview Casino Resort
01.2004 - 01.2009
Certificate – Temple University
Certificate – Vista Travel School
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