Marina Oliver
San Diego,CA
Summary
Goal is to secure a challenging and rewarding position that offers the potential for both advancement and growth by utilizing strengths - creativity, critical thinking, organizational abilities, excellent personal relations skills, poise & professionalism.
Brings a warm, friendly demeanor and excellent communication skills to work every day. Utilizes creativity, knowledge of mixology, and excellent customer service skills, in conjunction with hands-on experience crafting visually appealing, delicious libations to create the ultimate guest experience. Committed to creating a welcoming atmosphere and ensuring a memorable experience for all guests. Strong history of exceptional service in both fast-paced and elevated dining establishments, and look forward to growing and continuing career in a new environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender & Bar Program Manager / Server / Restaurant Manager
Pueblo
08.2016 - Current
- Lead Server: responsible for training & educating new staff
- Lead Bartender: responsible for the design, creation and management of Pueblo's craft bar program. Responsible for cocktail creation, staff education and training, preparation of a bar manual, etc.
- Assisted in inventory & ordering, as well as training and staff education
- Management: trained to open/close the building, oversee staff, revise/design menus, run reports and file respective paperwork as well as count/balance the bar banks & restaurant safe
- Social Media Management for the restaurant, including the website, Facebook, Instagram, and respective photography
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Senior Mortgage Loan Officer
Griffin Funding
05.2021 - Current
- Senior mortgage banker specializing in QM & Non-QM lending
- Sales Team Lead in charge of management & sales production of other loan officers (prior to company restructuring)
- Assisted in LO training & onboarding
- Extensive book of business from repeat clients & referrals
- No less than 5 star ratings on any ratings / review websites
- Extensive knowledge in mortgage lending & sales, coupled with excellent customer service skills
- Proficient in computer platforms & LOS systems needed to perform all lending duties virtually
- Proficient in Microsoft Office
- Licensed in CA, HI, AZ, WA, TX, NC, SC, MD, FL, GA
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
- Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Contributed to departmental growth by identifying opportunities for improvement and recommending solutions based on industry best practices.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
Mortgage Loan Officer
Prospect Home Finance
03.2020 - 05.2021
- Top producing entry level MLO, specializing in excellent customer service, creative strategies, & sales
Bartender
Amsterdam Lounge
06.2019 - 08.2019
- Bartender & consistent top sales producer in a high-volume, fast paced craft cocktail lounge by day and club environment by night
Server
Enoteca Adriano
01.2019 - 05.2019
- Server in a very popular, fast-paced Italian wine bar
- Each night new specials were featured, and servers were responsible for memorizing & selling specials, as well as having extensive food and wine knowledge
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Servers were responsible for beverage service, as there was no bar / bartender
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. This was a tip-pooling restaurant, so we all strived for excellence.
Bartender
Pacers Showgirls International
01.2016 - 05.2019
- Weekend Bartender for a fast-paced nightclub environment. Consistently requested to work the service well, as the fastest bartender on staff who was also able to balance customer orders for bar patrons while handling the server tickets.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Freelance Graphic Designer
Pacers
01.2018 - 05.2019
- Design print posters & social media posts, flyers, promotional materials, & merchandise for weekly club happenings, specials, & special events
Server/Server Trainer
Baja Beach Café
06.2014 - 05.2019
- Food and cocktail server in an extremely high-paced, beachfront location
- Consistently a top sales producer, which gave me the ability to choose my own schedule based upon hitting metrics for most 'mega margaritas' and Patron sold.
- Trained new employees
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. At times I would have 20 tables to myself with minimal support staff.
- Cross-trained for events at multiple locations
- Served food and beverages promptly with focused attention to customer needs.
Lead Server / Trainer / Lead Host
Randy Jones All American Sports Grill
02.2009 - 05.2014
- Lead Hostess (2 years)
- Lead Server (3 years)
- Trained & educated new staff
- Head Server for all large events; skilled with buffet set-ups and party management
- Skilled in multitasking, & ability to handle a high volume of clientele during short windows of time due to sports events and large parties.
Internship with the Office of the Associate Vice President of Student Affairs
San Diego State University
01.2011 - 05.2013
- Coordinated major public speaking, live performance dramatizations, and video productions for the SDSU Office of Student Affairs
- Worked closely with Dr
- Timothy Quinnan in creative capacity, strategizing priority projects and developing an event calendar for the year for SDSU events including Convocation, the Band Run, Dr
- Quinnan’s Spirituality Summits, and the SDSU Leadership Summit
- Co-founded a student acting / public speaking ensemble with Dr
- Quinnan called the “VIP Cast”
- Duties were to recruit and train all performers, as well as manage all preproduction and main event details, and lead-write or co-write scripts
Education
Bachelor of Science - Biology
San Diego State University
San Diego, CA05.2014
Diploma -
La Jolla High School
La Jolla, California06.2010
Skills
- Excellent interpersonal and communication skills
- Outgoing, engaging, and friendly personality
- Poise, professionalism, presence of mind under stress, and a team-player
- Dedicated worker; stable and loyal employee
- Excellent with cocktail concept, creation, and execution
- High Volume Top Sales Producer - in both the mortgage and hospitality industry
- Demonstrates exemplary customer service standards to facilitate the creation of loyal clientele and ensure top-quality guest experiences
- Creative in both flavor-pairing and presentation; ensuring products are top quality in both taste and appearance
- Proficient on a variety of POS systems - including Aloha and Toast
- Financial literacy and proficiency in math
- Bilingual - English and Spanish Speaker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- LEAD Certification
- Honolulu Liquor Commission Card (Manager Level)
- California Driver's License
- Mortgage Loan Originator License
- Active MLO State Licenses in HI, CA, AZ, WA, TX, GA, FL, MD, NC
Timeline
Senior Mortgage Loan Officer
Griffin Funding
05.2021 - Current
Mortgage Loan Officer
Prospect Home Finance
03.2020 - 05.2021
Bartender
Amsterdam Lounge
06.2019 - 08.2019
Server
Enoteca Adriano
01.2019 - 05.2019
Freelance Graphic Designer
Pacers
01.2018 - 05.2019
Bartender & Bar Program Manager / Server / Restaurant Manager
Pueblo
08.2016 - Current
Bartender
Pacers Showgirls International
01.2016 - 05.2019
Server/Server Trainer
Baja Beach Café
06.2014 - 05.2019
Internship with the Office of the Associate Vice President of Student Affairs
San Diego State University
01.2011 - 05.2013
Lead Server / Trainer / Lead Host
Randy Jones All American Sports Grill
02.2009 - 05.2014
- ServSafe Food Handler's Certification
- LEAD Certification
- Honolulu Liquor Commission Card (Manager Level)
- California Driver's License
- Mortgage Loan Originator License
- Active MLO State Licenses in HI, CA, AZ, WA, TX, GA, FL, MD, NC
Bachelor of Science - Biology
San Diego State University
Diploma -
La Jolla High School
Similar Profiles
Grace KlasnaGrace Klasna
Bartender at PuebloBartender at Pueblo
Alexis MeisterAlexis Meister
Hostess at PuebloHostess at Pueblo
Francisco ElizondoFrancisco Elizondo
Server at PuebloServer at Pueblo