Hanane Chouchane
Oakville,Canada
Summary
Exceptional Finance professional equally comfortable working in teams or individually with 7 years experience at Export Development Canada & 5 years of a fast progressing role at Veolia (previously Suez & GE) reporting to Director of Sales Operations dotted line to NAM CMS CFO
Overview
18
18
years of professional experience
Work History
NAM Commercial AR Leader
Veolia Water Technologies & Solution
02.2017 - Current
- Lead NAM Accounts Receivables (AR) & Past Due (PD) ; and ensure that each region meets its quarterly PD% target set by the leadership team
- Lead & coordinate AR team operational activities in Canada, Philippines & India and develop and implement new AR operational strategies e.g: Moved MM collection from USA to Philippines which led to a PD% decrease from ~35% to ~16% in a quarter
- Work closely with Finance, Cash App, and Order to Cash Team to put measures in place for timely collection while analyzing AR & PD data and preparing daily/weekly/monthly reports to track past due performance
- Prepare metric and KPI analysis and explanations behind portfolio performance variations
- Prepare and participate Top NAM PDs at Cash Council Call - Weekly call with leadership including CEO
- Hold weekly meeting with CFO NAM to update on major AR/PD issues and present solutions
- Hold weekly or as needed meeting with Key Accounts, AMs & RMs to debrief about region progress/opportunities of improvement
Customer Service
GE Power
02.2016 - 02.2017
- Processed customer orders & analyzed the order process cycle & put measures in place to ensure timely action (Acknowledged and/or action in less than 24 hrs)
- Worked with Account Managers, Supply Chain and Customers to identify order placements gaps
- Worked with Customer Service to identify Billing quality problems and put procedures in place to reduce billing errors
- Developed & implemented Quality Audit process for NAM Customer Service
- Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation
Equity Portfolio Loans Services Manager
Export Development Canada
10.2010 - 08.2013
- Managed an Equity Portfolio covering all of EDC business investment in bonds/funds and stocks
- Responsible for conformity of investment agreements for admissibility of funds disbursements for up to $10M
- Coached, mentored and validated work of 6 loans services managers each with $5M disbursement authority
- Mitigated funds interest payment and repayment mechanisms thru processes and transaction risk analysis
- Provided internal and external stakeholders with timely and quality service on funds management and financial information
Diversified Products Loans Services Manager
Export Development Canada
03.2006 - 09.2010
- Analyzed documentation for conformity to loan agreements for the purposes of admissibility of disbursement of funds starting at $1M and growing to $5M authority
- Monitored processes on the transaction risks which could affect the loan interest payment and repayment mechanisms of complicated transactions and accounts
- Worked with internal and external partners to provide timely and quality service on sensitive client's loan management and financial information
- Reviewed transactions and recommended actions in accordance with applicable authorities, service level agreements, procedures and operating standards
Customer Service Representative
Accu-Rate Corporation
07.2005 - 01.2009
- Generated and posted Market Report daily in the Ottawa Business Journal and Accu-Rate Corporation web sites
- Updated FINTRAC list of suspicious individuals and organizations
- Prepared and fulfilled customers' currency orders per procedures and limit authorization
- Researched and documented country specific currency policies
Education
B. Com Honours w - Finance concentration
Carleton University
04.2014
Skills
- Technical skills: ACBS, Tableau, SAP, GECARS Salesforce, MS Office
- Exceptional Organization Skills
- Superior attention to details
- Strong Customer Relations
- Time management
- Superior Multitasking abilities
- Excellent organizational and relationship building skills
- Customer oriented
Accomplishments
- Pinnacle award winner - 2021
- Pinnacle award nominee - 2018
- Food Bank Group Lead- 2013-2016
- United Way Campaign Co-Lead canvassing at EDC- 2013
- United Way Campaign Co-Chair at EDC- 2007
Timeline
NAM Commercial AR Leader
Veolia Water Technologies & Solution
02.2017 - Current
Customer Service
GE Power
02.2016 - 02.2017
Equity Portfolio Loans Services Manager
Export Development Canada
10.2010 - 08.2013
Diversified Products Loans Services Manager
Export Development Canada
03.2006 - 09.2010
Customer Service Representative
Accu-Rate Corporation
07.2005 - 01.2009
B. Com Honours w - Finance concentration
Carleton University
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