Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maha Ali

Scarborough,ON

Summary

Over 10+ years of professional experience in financial services and Information Technology as a business analyst in areas such as consulting, business analysis, change management, design automation, software development, business process modeling, and process integration. Advance knowledge in Finance in areas as capital markets, equities, financial databases, economics, risk management, derivatives contracts, fixed income, asset pricing, bonds etc. Working knowledge in commercial lending products (loans, syndications, guarantees, line of credits, letter of credits) and commercial lending applications - ACBS and LIQ Extensive experience in Capital Markets, Corporate Banking, Financial Asset Management, Insurance/Mortgage Markets and their Business Processes Subject matter expertise in Fixed Income, Risk Analysis especially the Custody and Corporate action. Good understanding of Equity, Cash management, Capital market, SWIFT, STP and Credit risk, Derivative Securities fundamentals with hands on experience. Great working experience of SDLC Models such as Agile Methodologies/ Iterative Model and Waterfall Model Assisted and Organized Sprints with the team and facilitated SCRUM meetings for project management process and helped team meet sprint goals. Experienced in conducting Joint Application Development JAD and Rapid Application Development RAD sessions to meet the deliverables of the project Experience in performing Business Process Re-engineering/GAP Analysis, SWOT analysis, Risk analysis, Mitigation plan and Impact analysis to check compatibility of the legacy system infrastructure with new business requirements Developed User Stories, Use case Documents USD, Business Requirement Document BRD and Functional Requirement Document FRD . Experience in developing Use Case diagrams and Activity diagrams based on UML methodology and business process flow diagrams by using Microsoft Visio Experience in developing Test Plans, Test Cases for system and user acceptance testing. Involved in User Acceptance Test UAT for the final testing of the application in the deployment environment. Experienced in tracing requirements throughout the development process using the Requirement Traceability Matrix. Possess good communication skills, self-analysis skills, strong self-motivational skills, ability to organize own time and a good level of attention to details. Hold a proven track record in meeting deadlines, performing well in a pressurized environment.

Overview

10
10
years of professional experience

Work History

Business Data Analyst

Scotiabank
08.2021 - Current
  • Engaged with loan officers/Syndicated officers to implement functionalities in ACBS for fixed rate loans, variable rate loans, discounted value loans, syndicated loans, sub ordinated loans, Quasi equity products, guarantees, syndicated guarantees, Co-lender loans, trade finance program, supplier finance program, trust funds etc
  • Involved in the functional analysis to propose solutions for the Non-Regular Derivatives Counterparty Framework (NRDCP) in ACBS
  • Developed automated workflows for commitments, disbursements, billing, payments, other loan accounting transactions
  • Developed functionality to auto unbill maturity invoice in ACBS, if the invoice is generated on a date other than GTFP invoice due date
  • Streamlined business process documentation for Capital Markets Analytics team that allowed for easier on-boarding of new associates
  • Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users
  • Implemented UML, Use Case diagrams by using MS Visio in order to conduct a more effective and healthy communication with stakeholders and clients
  • Conducted JAD sessions, group workshops, individual and small team meetings, and conference calls with stake holders and developers to gather functional and nonfunctional requirements of the system
  • Managed change control log and version control documents to avoid confusion and avoid documentation gaps
  • Proficient skills in Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, and Visio
  • Primary resource leading and providing business analysis, administration, maintenance and support services for Lenders
  • Design, develop, document, test, implement, administer, maintain, and support upgrade activities
  • Work with users to understand, document, and enhance business processes and supporting documentation to meet user and business needs
  • Prepare necessary paperwork and documentation to ensure conformance to departmental/corporate standards and procedures
  • Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
  • Performed gap analysis to identify areas of improvement.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Generated business intelligence reports to inform strategic decision-making.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.

Jr Business Analyst

CIBC
06.2019 - 07.2021
  • Followed agile methodology, being Business Analyst as Product Owner for better Collaboration among Scrum Team and Business Stakeholders
  • Maintained Product Backlog
  • Performed Agile Scrum ceremonies such as Product backlog and Sprint backlog creation, Leading the Daily stand-up meetings
  • Worked with various cross functional stakeholders from Sales, Operations, HR and Accounting teams throughout implementation process
  • Responsible for requirements prioritization
  • Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective meetings
  • Wrote Epics/User stories
  • Actively participated in issue resolution and escalation, working closely with all stakeholders to eliminate slippage
  • Provide all the required support for Users during UAT
  • Prepare deployment plan for go-live
  • Wrote Test cases and supported the UAT.

Customer Service

Wind Mobile
11.2017 - 12.2018
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Developed timelines, handled billing, and established remittance standards to exceed customer satisfaction goals
  • Experienced in Mobile Applications testing over iPhone, iPad, Android devices
  • Experience in using Storage options in Android like Shared Preferences, File System
  • Excellent debugging and problem - solving skills with Eclipse, IntelliJ IDEA
  • Expertise in designing the backend database for data storage and retrieval using SQLite for other bigger applications
  • Conceptualized, designed and implemented Android mobile projects
  • Excellent customer service skills
  • Cultivated a positive and team-oriented working environment to increase productivity and reach company goals
  • Follow communication procedures, guidelines and policies
  • Mobile Application Testing Tools - Device Anywhere, Perfecto Mobile
  • Defining and validating test strategy for Mobile projects and ensuring effective quality assurance specific to the unique needs of Mobile channel
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Maintained cash draw, disbursement sheets and credit card authorizations

Technical Support

Virgin Mobile
08.2014 - 10.2017
  • Effectively manage large amounts of incoming calls while providing excellent customer experience with every interaction
  • Engage and empathize with customers to support and resolve technical issues through completion
  • Develop, foster and maintain highly effective customer interaction
  • Identify and assess customers’ needs to achieve satisfaction
  • Identified and solved technical issues with variety of diagnostic tools
  • Troubleshot a variety of different mobile devices
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Accurately document all work performed through ticketing system including details and outcomes
  • Ensure accurate and timely resolution of all assigned issues
  • Mobile Device Management

Education

Diploma - Computer systems & networking specialist

Evergreen College

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Scotia bank

Skills

  • TECHNICAL SKILLS
  • Languages:
  • C/C, PHP, SQL, Perl, HTML, Net, Visual Basic, R and S-Plus
  • Business Skills
  • Business analysis, Data analysis, Use Cases, Data mapping, Business process modeling Financial Modeling, Requirements gathering and UAT/Regression/Stress testing
  • Methodologies
  • Agile, Scrum, Waterfall, JAD UML, RUP, BPM
  • Business Modeling Tools
  • Rational Rose, Enterprise Architect, Visual Paradigm, Microsoft Visio, ACBS, Cassiopeia, Tableau
  • Operating Systems
  • MS Windows (9X/NT/2000/XP/Vista), Linux, Unix, Sun Solaris, HP
  • Suites
  • Microsoft SharePoint, MS Project, MS-Office (Word, Excel, Power Point, Outlook, Adobe Photoshop)
  • Microsoft Office Suite
  • SQL
  • Analytical Tool Implementation
  • New Product Information
  • Business Requirements
  • Business Processes and Procedures
  • Business Software Applications
  • Staff Training
  • CRM Systems
  • Portfolio Asset Management System
  • User Acceptance Testing (UAT)
  • Client Meetings
  • Interactive Communication Skills

Timeline

Business Data Analyst

Scotiabank
08.2021 - Current

Jr Business Analyst

CIBC
06.2019 - 07.2021

Customer Service

Wind Mobile
11.2017 - 12.2018

Technical Support

Virgin Mobile
08.2014 - 10.2017

Diploma - Computer systems & networking specialist

Evergreen College

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Scotia bank
Maha Ali