Hanan Mohamed
Calgary,Canada
Summary
Versatile and dynamic professional with a proven track record at Saddlestone Dental, excelling in roles that demand exceptional client support and office organization. Fluent in English, Somali, and Amharic. Adept at enhancing customer experiences and streamlining appointment coordination. Collaborative spirit and problem-solving prowess contribute to fostering a positive and efficient workplace environment.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental administration
Smile Dental Clinic practicum
11.2024 - Current
Security Receptionist
Skanna
05.2022 - 01.2023
- Verified visitor check-ins and check-outs to ensure compliance with security protocols.
- Safeguarded designated locations by patrolling on foot and by vehicle.
- Managed all call traffic efficiently.
Customer Service Representative
Walmart
08.2019 - 01.2022
- Quickly addressed and resolved customer problems to maintain high satisfaction levels.
- Developed customized solutions for customer issues.
- Facilitated effective communication via phone and email for customer assistance.
Education
Cpr
Dental Administration assistance -
Academy of learning college
11.2023
High School Diploma -
Crescent Heights
01.2019
Skills
- Dedicated Client Support Experience
- Positive and solution-oriented, with a natural ability to provide excellent service in both team and individual settings
- Proficient in English, Somali, and Amharic
- Strong ability to perform tasks efficiently, follow directions, and solve problems effectively
- Experience working independently and collaboratively in fast-paced environments
- Dental terminology
- Patient scheduling
- Appointment coordination
- Treatment Planning
- Human resources
- Office organization
- Human resources support
- Appointment scheduling
- Claims processing
Certification
- Flight Attendant Certificate
- Security License
- First Aid and CPR Certificates
- ProServe Certification
- Food Safe Certification
- Fire Extinguisher Training
- ROC-A Certification
- WHMIS and TDG Codes Certification
Languages
English
Full Professional
Somali
Native or Bilingual
Amharic
Native or Bilingual
CPR
CPR certificated
Timeline
Dental administration
Smile Dental Clinic practicum
11.2024 - Current
Security Receptionist
Skanna
05.2022 - 01.2023
Customer Service Representative
Walmart
08.2019 - 01.2022
High School Diploma -
Crescent Heights
Cpr
Dental Administration assistance -
Academy of learning college
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