Ma Sylvelyn Nuez
Summary
More than 5 years of experienced with dental administration, focusing on streamlining office operations and improving patient satisfaction. Utilizes organizational skills and attention to detail to manage schedules, billing, and patient records effectively. Track record of fostering team collaboration and adapting to changing needs in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Dental Administration
Millbourne Mall Dental Clinic
06.2023 - Current
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Implemented a patient feedback system to collect valuable input on practice services, using the information to make targeted improvements in areas such as wait times and appointment availability.
- Conducted regular audits of patient files to ensure accuracy and completeness, updating records as necessary to maintain compliance with industry standards and regulations.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Streamlined patient scheduling by implementing an efficient online booking system.
- Served as liaison between providers at the dental practice, effectively handling communication among dentists, hygienists, and dental assistants.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Administrator
Orchards Dental Clinic
02.2022 - 02.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Conducted regular audits of patient files to ensure accuracy and completeness, updating records as necessary to maintain compliance with industry standards and regulations.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
Dental Receptionist
Gardenia Family Dental Clinic
06.2019 - 02.2022
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
Dental Receptionist
Bright Smile Family Dental Clinic
06.2017 - 06.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Diploma in Business Administration - Accounting And Finance
Northern Alberta Institute of Technology
Edmonton, AB04-2026
Diploma - Medical Office Assistant
Medical Reception College
Edmonton, AB03-2017
Associate of Arts - Information Technology
System Technology Institute
Bohol, Philippines04-2009
Skills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Insurance verification,Invoicing and Billing
- Appointment coordination
- Payment and Claim processing
- Recall system management
- Phone etiquette
- Time management and Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Team collaboration
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Dental Administration
Millbourne Mall Dental Clinic
06.2023 - Current
Dental Administrator
Orchards Dental Clinic
02.2022 - 02.2023
Dental Receptionist
Gardenia Family Dental Clinic
06.2019 - 02.2022
Dental Receptionist
Bright Smile Family Dental Clinic
06.2017 - 06.2019
Diploma in Business Administration - Accounting And Finance
Northern Alberta Institute of Technology
Diploma - Medical Office Assistant
Medical Reception College
Associate of Arts - Information Technology
System Technology Institute
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