Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Hamza Shakarchy

Mississauga,Canada

Summary

Dynamic IT Support Technician with hands-on experience at IZRTech Ltd, excelling in Windows and macOS support. Proven ability to resolve complex issues, enhance user satisfaction, and streamline processes. Skilled in Active Directory management and effective communication, ensuring seamless operations and robust technical support for diverse environments. Proficient Desktop Support Analyst familiar with both Windows and Apple desktops. Good troubleshooting and diagnostic abilities paired with experience in hardware updates, software patching, and device configuration. Desiring a long-term position with room for career growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst (Part-time)

IZRTech Ltd
Toronto, Canada
06.2024 - Current
  • Provide Tier 1 and 2 support for 150+ users, resolving issues related to Windows/macOS systems, connectivity, and software applications.
  • Image and configure machines, support remote access (VPN, RDP), and manage Active Directory accounts and group policies.
  • Troubleshoot Office 365 and Microsoft Teams issues; support printer and peripheral devices.
  • Maintain clear documentation and track incidents using ServiceNow.

Network Cabling Technician (Contract, Part-time)

Armstrong Fluid Technology
Ontario, Canada
05.2023 - 07.2023
  • Installed, tested, and labeled CAT6 Ethernet cabling across office and production environments to support new and existing network infrastructure.
  • Terminated network cables into patch panels and wall jacks, ensuring proper connectivity and cable management standards.
  • Provided hands-on desktop support to end users during the relocation of workstations, including reconnecting PCs, monitors, VoIP phones, and peripherals.
  • Assisted users with basic troubleshooting of network connectivity, printer access, and workstation setup during post-move support.
  • Verified switch port activation and VLAN tagging as part of coordinated testing with the network team.
  • Ensured adherence to safety, quality, and documentation standards throughout the project lifecycle.

IT Support Technician (Internship)

Northern Tech Services
Mississauga, Canada
01.2022 - 05.2022
  • Set up desktops, laptops, printers, and mobile devices for staff onboarding and refresh projects.
  • Assisted users with Office 365, VPN connections, and software installations.
  • Managed IT inventory and documented resolutions using internal ticketing system.
  • Provided both on-site and remote support with a customer-focused approach.

Education

Bachelor of Engineering (B.E.) - Computer Engineering

University of Guelph
Guelph, ON
01.2029

Skills

  • Windows and MacOS support
  • Linux configuration and troubleshooting
  • Office 365 and Microsoft Teams
  • Active Directory management
  • Desktop and laptop imaging
  • VPN and remote access troubleshooting
  • Printer and peripheral configuration
  • Ticketing systems management
  • ServiceNow and JIRA proficiency
  • Basic networking concepts
  • DNS, DHCP, and TCP/IP knowledge
  • LAN switching and VLAN setup
  • Connectivity solutions
  • Technical support
  • Team collaboration
  • Problem solving
  • Software installation
  • End user support

Certification

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate (in progress or completed)
  • CCNA on-Going

References

Available upon request.

Timeline

Desktop Support Analyst (Part-time)

IZRTech Ltd
06.2024 - Current

Network Cabling Technician (Contract, Part-time)

Armstrong Fluid Technology
05.2023 - 07.2023

IT Support Technician (Internship)

Northern Tech Services
01.2022 - 05.2022

Bachelor of Engineering (B.E.) - Computer Engineering

University of Guelph

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Hamza Shakarchy